Benjamin Martin
Fort Mill,SC
Summary
Dynamic Assistant General Manager expertise in staff management and operations. Proven track record in enhancing customer satisfaction and streamlining inventory control. Skilled in training and developing teams, driving sales growth, and implementing effective financial reporting practices. Committed to fostering a positive work environment and achieving optimal profitability.
Experienced with operational management and team leadership. Utilizes strong organizational skills to enhance productivity and customer satisfaction. Track record of implementing effective strategies for staff development and operational improvement.
Results-driven managerial professional with track record of optimizing operational efficiency and leading teams to success. Recognized for fostering collaborative environment and delivering consistent results. Adept at navigating dynamic business challenges through strong problem-solving and communication skills.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Taco Bell
08.2024 - 08.2025
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Resolved problems promptly to elevate customer approval.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Camera Operator
Church at the Springs
01.2016 - 01.2025
- Set up equipment for inside and outside shots.
- Supported multi-camera setups by effectively communicating with other operators to achieve desired coverage during live events or studio recordings.
- Worked with directors to capture desired shots.
- Communicated with talent to achieve desired results.
Assistant Manager
Sonic Drive in
08.2020 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
High School Diploma -
Forest High School
Ocala, FL05.2022
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Employee relations
- Food safety and sanitation
- Employee scheduling
- Customer relationship management (CRM)
- Sales forecasting
- Financial reporting
- Training and development background
Accomplishments
2X Gold medalist with sonic drive in, was apart of the 2023 number 1 sonic drive in, in the nation at the dr pepper annual games.
- Supervised team of 40 staff members.
Timeline
Assistant General Manager
Taco Bell
08.2024 - 08.2025
Assistant Manager
Sonic Drive in
08.2020 - 07.2024
Camera Operator
Church at the Springs
01.2016 - 01.2025
High School Diploma -
Forest High School
2x Gold medalist
1 gold medal was individual competitions, i was the fastest and most acuate kitchen member in the nation.
1 gold medal was team competitions me and my team performed the fastest and most acuate to standards in the nation.
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