Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Benjamin Cameron

Johnsonville

Summary

Professional computer scientist with strong foundation in algorithms, software development, and data analysis. Demonstrated ability to drive impactful solutions through collaborative team efforts and adapt to changing project requirements. Skilled in programming languages, cybersecurity, and artificial intelligence, with focus on delivering high-quality results. Known for reliability and flexibility in meeting organizational goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Account Resolution Specialist

Annuity Health
11.2022 - Current
  • Maintained up-to-date knowledge of industry trends and regulatory changes to ensure compliance in account resolution practices.
  • Upheld strict confidentiality when dealing with sensitive client information as per company policies and regulatory guidelines.
  • Streamlined account resolution processes, leading to increased efficiency and reduced turnaround times.
  • Created detailed documentation for each case handled, ensuring proper record-keeping for future reference or audits purposes.
  • Offered resolutions to Insurance issues for medical coverage.

Head Cook

MacDougal Cafeteria
02.2016 - 06.2022
  • Manage all the prepping of food and oversee all the food being cooked.
  • Make all the tough decisions, like menu changes and last minute food issues.
  • Requires patience, speed and fast thinking.

Team Supervisor Resolution Specialist

Sykes (AT&T Customer Care)
06.2014 - 12.2016
  • Provide expert advice for adverse situations to a special team of subcontracted customer care agents that handle AT&T’s most severe frequent caller customers.
  • Take over calls in situations that these customer care agents can not resolve alone.
  • Handle several escalated calls at one time promptly and proficiently.

Property Management Supervisor

Baymont Inn
08.2012 - 06.2014
  • Manage and supervise a maintenance crew that specialize in hotel room rebuilding and remodeling.
  • Find a solution to difficult structural problems in a timely fashion.
  • Increase the profit and worth of the hotel and business.

Team Leader/Manager/Trainer

Monster Marketing
09.2009 - 04.2012
  • Train sales agents the needed techniques to cold/warm call leads in order to sell vacations to several destinations.
  • Build a team of several employees that produce consistently.
  • Manage said agents in a way that urges noticeable results.

Education

Associate of Science - Computer Science With A Minor in Business

Southern New Hampshire University
Hooksett, NH
06-2025

Skills

  • Project Management - Experienced
  • Microsoft Certified - Expert
  • Excel Certified - Skillful
  • Client relationship building
  • Software development
  • Machine learning
  • Troubleshooting skills
  • Software improvements
  • Database management

Certification

  • HIPPA Certification, Annuity Health - 11/14/2022
  • FDCPA Certification, Annuity Health - 11/15/2022
  • Cyber Security Awareness Certification, Annuity Health - 11/14/2022
  • Soft Skills Certification - 11/12/2020
  • Supplemental Skills Certification - 7/6/2021
  • Platinum Work Keys Certification - 10/28/2020

Timeline

Account Resolution Specialist

Annuity Health
11.2022 - Current

Head Cook

MacDougal Cafeteria
02.2016 - 06.2022

Team Supervisor Resolution Specialist

Sykes (AT&T Customer Care)
06.2014 - 12.2016

Property Management Supervisor

Baymont Inn
08.2012 - 06.2014

Team Leader/Manager/Trainer

Monster Marketing
09.2009 - 04.2012

Associate of Science - Computer Science With A Minor in Business

Southern New Hampshire University

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Benjamin Cameron