Benjamin Wheeler
Longs,SC
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Strong belief that guests are just as important as workers.
Overview
16
16
years of professional experience
Work History
Front Office Supervisor
EOS Hospitality- Sun Outdoors Myrtle Beach
2023.04 - Current
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Standardized office structures and processes to promote collaboration and increased performance.
- Monitored customer service trends and provided insights to management team for further improvement.
Guest Services Supervisor
Carolina Pines RV Resort
2019.07 - 2023.04
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Processed guests and annual payments.
- Supported team members by offering constructive feedback and coaching as needed.
- Reviewed P&L reports
- Monitored team performance to confirm customer service standards were consistently met.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Delivered bank deposits in a timely manner
Shift Supervisor
Subway- Circle K Convenience Store
2016.08 - 2019.08
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Conducted inventory checks and entered in system on monthly basis
Assistant General Manager
Moe's Southwest Grille
2007.09 - 2016.04
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Assisted in recruiting, hiring and training of team members.
- Assisted General Manager with monthly P&L reports and variances
- Began career (high school) as dishwasher; finished as AGM.
Education
Bachelor of Science - Sociology
Coastal Carolina University
Conway, SCBachelor of Science - Sociology
University of South Carolina Upstate
Spartanburg, SCHigh School Diploma -
Spartanburg High School
Spartanburg, SC05.2006
Skills
- Budgeting Practices
- Employee Performance Reviews
- Office Supplies and Inventory
- Telephone Reservations
- Customer Inquiries
- Coaching and Training
- Inquiry Response
- Data Entry
- Developing Office Systems
- Microsoft Office
- Employee Relationships
Languages
French
Limited Working
Timeline
Front Office Supervisor
EOS Hospitality- Sun Outdoors Myrtle Beach
2023.04 - Current
Guest Services Supervisor
Carolina Pines RV Resort
2019.07 - 2023.04
Shift Supervisor
Subway- Circle K Convenience Store
2016.08 - 2019.08
Assistant General Manager
Moe's Southwest Grille
2007.09 - 2016.04
Bachelor of Science - Sociology
Coastal Carolina University
Bachelor of Science - Sociology
University of South Carolina Upstate
High School Diploma -
Spartanburg High School
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