Open To Work
Bernadette Libang
Charleston
Summary
Dedicated and detail-oriented professional offering strong customer service skills and a proven ability to effectively communicate and collaborate in fast-paced environments. Reliable restaurant professional recognized for excellent customer service skills, ability to maintain a calm demeanor in challenging situations, and strong organizational and multitasking abilities. Reliable team player who takes initiative and thrives in fast-paced, high-pressure working environments.
Overview
8
8
years of professional experience
4035
4035
years of post-secondary education
Work History
Pool Server
Grand Hyatt Tampa Bay
02.2026 - 04.2026
- Delivered exceptional customer service by anticipating guest needs and providing prompt assistance.
- Managed poolside food and beverage orders, ensuring timely delivery and satisfaction.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Maintained cleanliness of pool area, adhering to health and safety regulations.
- Resolved guest complaints professionally, improving overall satisfaction ratings consistently.
- Increased beverage sales through effective upselling techniques and personalized recommendations.
Food Runner
Grand Hyatt Tampa Bay
04.2025 - 04.2026
- Effectively communicated with chefs, servers and other kitchen staff to deliver meals on time.
- Provided excellent customer service by being attentive to guests' needs and requests.
- Provided superior customer service by quickly and efficiently delivering food to guests.
- Maintained a clean and organized work area to ensure health and safety standards were met.
- Utilized knowledge of menu items to provide accurate descriptions of dishes to customers upon request.
Restaurant Hostess
Grand Hyatt Tampa Bay
04.2025 - 04.2026
- Greeted customers promptly and courteously upon their arrival to the restaurant.
- Managed the seating chart efficiently by rotating tables as needed during busy periods.
- Escorted guests to proper tables or offered open seating options in bar and patio areas.
- Organized reservations for large parties and special events in accordance with company policies.
- Provided accurate wait time estimates to customers based on current occupancy levels.
- Observed guest needs throughout dining experience, driving high-quality service.
Customer Service Expert
Mysticsense(Syncspert LTD)
Tel Aviv-Yafo
08.2024 - 02.2025
- Assisted customers by addressing inquiries and resolving issues promptly.
- Utilized CRM software to track customer interactions and feedback effectively.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Managed communication across multiple channels, including phone, chat, and email.
- Performed administrative duties such as filing documents, preparing reports.
- Processed payments from customers using various payment methods.
- Managed incoming calls from customers efficiently and effectively.
- Followed-up with customers after purchase to ensure satisfaction.
- Resolved customer complaints via phone, email or face-to-face contact.
- Utilized problem solving skills to resolve customer issues quickly and accurately.
Assistant Branch Manager
Mangan Restaurant
11.2023 - 08.2024
- Performed daily branch operations including opening and closing procedures, customer service, cash management and administrative duties.
- Directed daily branch operations, leading the team to exceed monthly sales goals.
- Provided leadership to ensure the highest level of customer service was achieved through coaching, training and mentoring staff members.
- Demonstrated strong problem-solving skills while resolving customer inquiries or complaints in a timely manner.
- Enforced branch compliance with audit and regulatory procedures.
- Developed and managed a team of 8+ employees, creating an environment that fostered collaboration, productivity and job satisfaction.
Assistant Restaurant Manager
Jollibee Foods Corporation
11.2021 - 04.2023
- Managed a team of 15 employees, providing direction and guidance to ensure high standards of service.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Monitored guest satisfaction through direct interaction with customers during their dining experience.
- Provided customers with excellent service and resolved customer complaints.
- Handled customer inquiries, complaints and feedback in a timely manner.
- Tracked inventory and ordered supplies to prevent stock-outs.
- Collaborated with kitchen staff to ensure quality and efficiency of food production.
- Performed administrative tasks such as ordering supplies, creating menus, managing budgets and tracking inventory levels.
Food Server Assistant
Silvercryst Supper Club Resort and Motel
05.2020 - 02.2021
- Performed opening and closing duties including counting cash drawers and reconciling receipts.
- Utilized knowledge of restaurant menus in order to accurately describe ingredients and preparation methods.
- Maintained cleanliness of dining area by clearing dishes from tables, wiping surfaces, and sweeping floors.
- Demonstrated strong organizational skills while efficiently setting up tables, stocking condiments, and preparing food items for service.
- Demonstrated flexibility when asked to work additional shifts during peak hours or holidays.
- Adapted quickly to changing situations within the restaurant environment.
- Assisted servers with taking orders, delivering food items to tables, refilling drinks, and bussing tables as needed.
Food Server Assistant
Stein Eriksen Lodge
11.2019 - 03.2020
- Adapted quickly to changing situations within the restaurant environment.
- Assisted servers with taking orders, delivering food items to tables, refilling drinks, and bussing tables as needed.
- Demonstrated flexibility when asked to work additional shifts during peak hours or holidays.
- Provided excellent customer service by promptly greeting and seating guests, answering menu questions, and making recommendations.
- Demonstrated strong organizational skills while efficiently setting up tables, stocking condiments, and preparing food items for service.
- Maintained cleanliness of dining area by clearing dishes from tables, wiping surfaces, and sweeping floors.
- Cleaned and polished counters, shelves, walls, furniture, or equipment in food service areas or other areas of restaurants and mop or vacuum floors.
Banquet Server
Stein Eriksen Lodge
11.2019 - 03.2020
- Set up banquet tables with linens, china, silverware, glassware and centerpieces in accordance with event specifications.
- Removed plates, replenished utensils and refilled glasses for guests.
- Performed banquet side work designated by banquet captain or manager.
- Assisted in cleaning banquet hall following completion of event.
- Attended to guest needs and function-related service duties.
Barista
Grand Hotel and Catering Inc.
03.2018 - 06.2018
- Operated cash registers and handled cash and card transactions.
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
- Welcomed customers and answered questions regarding menu items and preparation methods.
- Cleaned and restocked dining room and bar areas and performed dishwashing and sanitation tasks.
- Prepared teas, hot chocolate, and other non-coffee drinks for customers.
- Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers.
- Warmed and served baked goods and pastry items to customers.
Education
Bachelor of Science (B.S.) - Tourism Management
University of Perpetual Help System Dalta
Las Pinas, PhilippinesHigh School Diploma -
La Consolation College Tanauan
Tanauan City, PhilippinesSkills
- Fast Learner
- Customer Service
- Teamwork and Collaboration
- Effective multitasking
- Proper food handling
- Adaptable mindset
- Handling guest complaints
- Point of sale systems
- CRM software
- Issue resolution
- Live chat support
- Dispute resolution
References
- Duwyte, Powell, Assistant Front Desk Manager, duwhyte.powell@gmail.com, (843) 460-0208, Mills House Charleston, Colleague
- Michaela, Pfaller, General Manager, pfallerm0847@gmail.com, (920) 279-3190, Silvercryst Supper Club Resort, Manager
- Emily, Kim, Operations Manager, Emily.kim@hyatt.com, (813) 562-9558, Grand Hyatt Tampa Bay, Manager
- Christina, Terminal, Restaurant General Manager, Christina.terminal@hyatt.com, (505) 480-4680, Grand Hyatt Tampa Bay, Manager
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$20/hr - $1000/hrTimeline
Pool Server
Grand Hyatt Tampa Bay
02.2026 - 04.2026
Food Runner
Grand Hyatt Tampa Bay
04.2025 - 04.2026
Restaurant Hostess
Grand Hyatt Tampa Bay
04.2025 - 04.2026
Customer Service Expert
Mysticsense(Syncspert LTD)
08.2024 - 02.2025
Assistant Branch Manager
Mangan Restaurant
11.2023 - 08.2024
Assistant Restaurant Manager
Jollibee Foods Corporation
11.2021 - 04.2023
Food Server Assistant
Silvercryst Supper Club Resort and Motel
05.2020 - 02.2021
Food Server Assistant
Stein Eriksen Lodge
11.2019 - 03.2020
Banquet Server
Stein Eriksen Lodge
11.2019 - 03.2020
Barista
Grand Hotel and Catering Inc.
03.2018 - 06.2018
Bachelor of Science (B.S.) - Tourism Management
University of Perpetual Help System Dalta
High School Diploma -
La Consolation College Tanauan