Summary
Overview
Work History
Education
Skills
Timeline
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Bernarda Fulton

Kingstree

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

9
9
years of professional experience

Work History

Seasonal Customer Service Rep

Concentrix
02.2024 - 02.2025
  • Delivered exceptional customer service through active listening and problem-solving skills.
  • Resolved customer inquiries efficiently using CRM software and knowledge base resources.
  • Managed high-volume calls while maintaining professionalism and composure under pressure.

CNA

Gaurdian Angels in Home Care
10.2018 - 06.2023
  • Provided direct patient care, including monitoring vital signs and assisting with daily activities.
  • Implemented infection control protocols to maintain a safe environment for patients and staff.
  • Assisted nursing staff in administering medications and treatments accurately and timely.
  • Maintained accurate patient records, ensuring compliance with healthcare regulations and standards.

Line Assembler

Encadria Staffing Solutions
01.2016 - 10.2018
  • Assembled components efficiently, ensuring adherence to quality standards and specifications.
  • Operated assembly line machinery, performing routine maintenance to minimize downtime.
  • Collaborated with team members to optimize workflow and enhance production efficiency.
  • Inspected finished products for quality assurance, identifying defects and initiating corrective actions.

Education

Kingstree Senior High
Kingstree, SC

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Customer relations
  • Problem resolution
  • Team development

Timeline

Seasonal Customer Service Rep

Concentrix
02.2024 - 02.2025

CNA

Gaurdian Angels in Home Care
10.2018 - 06.2023

Line Assembler

Encadria Staffing Solutions
01.2016 - 10.2018

Kingstree Senior High

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Bernarda Fulton