Bessai Lee

Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.

• Provided compassionate assistance to financially challenged patients, identifying potential sources of funding or discounts when applicable.
• Managed sensitive patient information with utmost discretion, adhering to all HIPAA guidelines.
• Educated patients on available financial assistance programs, guiding them through application processes when needed.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.

• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
• Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
• Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
• Provided excellent customer service to patients and medical staff.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.

• Improved revenue cycle management by overseeing accurate insurance verification processes, reducing billing errors, and ensuring prompt payment collection from patients.
• Developed a comprehensive training program for new employees, ensuring thorough understanding of job responsibilities and hospital policies.
• Served as a liaison between patients, physicians, and administrative staff to address concerns or questions related to registration or billing issues effectively.
• Reduced employee turnover rate by fostering a positive work environment and providing ongoing support for professional development opportunities.

• Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
• Boosted team morale and productivity by sharing knowledge and best practices in patient access processes.
• Verified patient insurance eligibility and entered patient information into system.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.

• Implemented performance metrics to track department productivity, identifying areas for improvement and driving overall efficiency gains.
• Championed a culture of continuous improvement by encouraging staff members to share ideas and suggestions that could enhance overall departmental performance or patient satisfaction rates.
• Improved revenue cycle management by overseeing accurate insurance verification processes, reducing billing errors, and ensuring prompt payment collection from patients.
• Optimized staff scheduling to maintain adequate coverage during peak hours, minimizing patient wait times and improving service quality.
• Managed day-to-day operations of the Patient Access department, ensuring all tasks were completed accurately and in a timely manner.
• Stayed calm under pressure to and successfully dealt with difficult situations.

• Register patients during peak times or during times of shortage.
• Monitor quality and quantity of employee’s work/give feedback in a timely manner.
• Participate in hiring process.
• Overseeing employees also cross-train all registration processes and train new employees.
• Complete work schedules and ensure adequate coverage for each shift/area.
• Work collaboratively with supervisor to ensure timely communication regarding changes that affect the department, as well as other departments.

• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
• Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
• Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.

• Optimized appointment scheduling processes, maximizing daily capacity while minimizing wait times for patients.
• Served as liaison between the Patient Access team and other departments, fostering positive relationships and effective communication.
• Trained new staff on filing, phone etiquette and other office duties.
• Reduced errors in insurance verification by implementing thorough checks on coverage details and eligibility.
• Provided excellent customer service to patients and medical staff.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.

• Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
• Contributed to a positive work environment through effective communication and teamwork among administrative staff members.
• Assisted with front desk tasks such as check-ins and check-outs, contributing to a seamless patient experience.

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
• Collaborated with team members to create effective strategies for improving overall customer experience.
• Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
• Set up electrical service for newly constructed businesses.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded proactively and positively to rapid change.
• Connect and disconnect service to business structures.

• Answer incoming calls.
• Provide customer service to internal and external customers.
• Set up new accounts for newly constructed businesses.
• Calculate bills, evaluate accounts for best rates.
• Issue connects and disconnect request for commercial customers.