Beth A. Gibbons
Lexington
Summary
Principal Product Owner | Lead Business Analyst | Agile Product Delivery Product Owner and Lead Business Analyst with extensive experience delivering high-impact enterprise software solutions in regulated, customer-centric environments, including financial services, agricultural finance, and government. Expert at translating complex business requirements into user-centered product features, aligning product strategies with organizational goals, and driving Agile delivery from discovery through production. Proven success facilitating collaboration among cross-functional teams, prioritizing product backlogs, and enhancing workflows that support compliance and customer outcomes.
Experienced with troubleshooting and resolving application issues in complex environments. Utilizes effective problem-solving skills to ensure seamless application functionality. Knowledge of providing excellent user support and maintaining system integrity.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Application Support Analyst
The South Financial Group
- Supported enterprise applications, system configurations, reporting, and user support in financial services.
Commercial Banking Analyst
M&T Bank
- Supported enterprise applications, system configurations, reporting, and user support in financial services.
Principal Product Owner / Lead Business Analyst
CGI (formerly Array Information Technology)
12.2023 - Current
- Lead a team of Business Analysts delivering the migration of a legacy system to Salesforce for a government agency.
- Collaborate with stakeholders to elicit, document, and validate business requirements, functional specifications, and user stories.
- Prioritize product backlog and work with Scrum teams to deliver features to production.
- Re-engineer legacy workflows into optimized digital solutions, improving operational efficiency and compliance.
- Serve as primary liaison between business users, technical teams, and executive leadership.
- Oversaw data migration strategy and testing to ensure alignment with business standards and data integrity.
Functional Analyst – Salesforce Implementation
Railroad Commission of Texas
11.2022 - 10.2023
- Led client-facing discovery sessions to capture business needs, conduct gap analysis, and model current- and future-state workflows.
- Translated requirements into detailed user stories and acceptance criteria for Agile delivery.
- Collaborated with developers and QA to deliver features to production and support release activities.
- Maintained project documentation and ensured alignment with regulatory requirements.
Product Delivery Lead / Business Manager
Crown Castle International Corp.
06.2022 - 11.2022
- Managed project documentation and delivery operations for a telecommunications client.
- Improved SDLC processes and maintained project artifacts in Azure DevOps.
- Facilitated backlog refinement and supported Agile ceremonies to drive delivery of prioritized features.
Principal Product Owner / Business Analyst
San Bernardino County – CAMA
09.2021 - 05.2022
- Served as Product Owner and Business Analyst on an Agile team implementing a modern cloud-based appraisal solution.
- Conducted client discovery sessions to define requirements, identify workflow gaps, and capture business needs.
- Developed and prioritized epics, features, and user stories, continually aligning product delivery with stakeholder priorities.
- Partnered with Scrum teams to deliver incrementally in sprints and conducted demos to gather ongoing feedback.
- Supported data validation and system testing efforts using SQL queries and detailed acceptance criteria.
Lead Business Analyst – SCITS Release 2
South Carolina Department of Revenue
08.2012 - 01.2013
- Led detailed business analysis and gap assessments for replacement of legacy tax systems.
- Mapped business workflows, designed use cases, and developed UI mockups to support solution delivery.
- Captured requirements that ensured compliance with regulatory and reporting standards.
Lead Business Analyst / Product Owner
AgFirst Farm Credit Bank
01.2007 - 01.2012
- Served as Lead Business Analyst and Product Owner for loan origination and credit scoring systems used by financial associates serving farmers, ranchers, agribusinesses, and rural communities as part of the Farm Credit System.
- Defined and prioritized product features, translating complex requirements into development-ready user stories and acceptance criteria.
- Led backlog grooming, sprint planning, and daily Agile ceremonies; partnered with cross-functional teams to deliver features to production.
- Ensured compliance with regulatory requirements (HMDA, TRID, HOEPA) and collaborated with QA on system testing and UAT.
- Supervised and mentored Business Analysts, led hiring, onboarding, performance coaching, and team development.
- Participated in vendor selection and RFP evaluation processes for third-party systems and integration efforts.
Education
Associate Degree - Office Automation
Erie Community College
Skills
- Agile Product Ownership & Roadmap Leadership
- Business Analysis & Requirements Engineering
- User Workflow Analysis & User Story Development
- Salesforce & CRM Implementations
- Regulatory & Compliance Awareness
- Legacy System Modernization
- Risk & Impact Assessment
- Scrum Team Collaboration & Delivery
- Stakeholder Engagement & Communication
- Data Analysis & SQL
- Product Lifecycle Tools (Jira, Azure DevOps)
- Salesforce, Azure DevOps, Jira, SQL, Swagger, nCino, Encompass, Loan Origination Systems, Credit Scoring Applications, XML, CRM Platforms, Assyst, Microsoft Office 365
- User training
Certification
Prosci Certified Change Practitioner
Timeline
Principal Product Owner / Lead Business Analyst
CGI (formerly Array Information Technology)
12.2023 - Current
Functional Analyst – Salesforce Implementation
Railroad Commission of Texas
11.2022 - 10.2023
Product Delivery Lead / Business Manager
Crown Castle International Corp.
06.2022 - 11.2022
Principal Product Owner / Business Analyst
San Bernardino County – CAMA
09.2021 - 05.2022
Lead Business Analyst – SCITS Release 2
South Carolina Department of Revenue
08.2012 - 01.2013
Lead Business Analyst / Product Owner
AgFirst Farm Credit Bank
01.2007 - 01.2012
Application Support Analyst
The South Financial Group
Commercial Banking Analyst
M&T Bank
Associate Degree - Office Automation
Erie Community College
Industries
- Government / Public Sector
- Agricultural Finance / Farm Credit System
- Financial Services
- Telecommunications