Beth Carl
Conway
Summary
Professional Administrative Assistant focused on driving productivity by leveraging strong front office management skills. Offering 12+ years of experience in business office operations.
Overview
8
8
years of professional experience
Work History
CSR, Sales
American Homepatient
10.2023 - 05.2026
- Managed customer inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Developed sales strategies to promote medical equipment and services effectively.
- Collaborated with cross-functional teams to streamline order processing and delivery schedules.
- Trained new staff on customer service protocols and product knowledge for improved team performance.
- Analyzed customer feedback to identify trends and recommend improvements in service delivery.
- Implemented best practices for inventory management, reducing discrepancies in stock levels.
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
- Delivered exceptional service, consistently meeting or exceeding performance metrics.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Exceeded monthly quotas consistently by effectively managing time and prioritizing tasks aligned with organizational objectives.
- Participated in ongoing training programs to stay current on industry trends, products, and best practices.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Office Coordinator
Vines Plumbing & Restoration
05.2021 - 09.2021
- Provided excellent customer service both in person and over the phone
- Scheduled plumbing service calls
- Scheduled emergency plumbing service
- Maintained customer database
Corrections Officer
J Reuben Long Detention Center
10.2018 - 05.2021
- Performed Daily Briefing
- Conducted bed check, head count, watch tours.
- Supervised the Activities of Inmates.
- Supervised the daily activities of inmates, ensured inmates obeyed rules.
- Wrote reports and filled out daily logs detailing inmate behavior and anything else of note that occurred during shift.
- Conducted pat searches, strip searches, cell inspections.
Education
Businesses
Tri-Valley High School
Valley View, PACertificate - Act 120 Municipal Police
Lackawanna College
Scranton, PA01-1998
Skills
- Sensitive material handling
- Data entry documentation
- Transmitting files
- Managing office supplies
- Tracking documents
- Excel spreadsheets
- Recordkeeping and bookkeeping
- Data entry
- Strong problem solver
- Customer relations
- Shipping and receiving
- Inventory control
- Inventory supplies
Timeline
CSR, Sales
American Homepatient
10.2023 - 05.2026
Office Coordinator
Vines Plumbing & Restoration
05.2021 - 09.2021
Corrections Officer
J Reuben Long Detention Center
10.2018 - 05.2021
Certificate - Act 120 Municipal Police
Lackawanna College
Businesses
Tri-Valley High School