Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Betsey Smithdeal

Surfside Beach ,SC

Summary

Dynamic financial professional with extensive experience at BB&T, now Truist specializing in wealth management and relationship building. Proven track record in developing customized financial strategies and enhancing client satisfaction through exceptional service. Skilled in loan origination and cross-selling products, effectively managing client needs while ensuring compliance with financial regulations.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Premier Banker

TRUIST
01.2020 - 06.2025
  • Assisted clients in identifying financial needs and recommending suitable banking products.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Collaborated with team members to enhance customer engagement strategies and improve service delivery.
  • Learned operational processes of account management, including opening and closing accounts efficiently.
  • Supported sales initiatives by promoting financial services tailored to client requirements.
  • Maintained accurate records of client interactions and transactions within banking systems.
  • Adapted quickly to regulatory changes and compliance requirements affecting banking operations.
  • Collaborated with team members to meet branch sales goals and improve overall performance.
  • Built lasting relationships with clients through proactive communication and regular followups.
  • Developed tailored financial strategies to help clients achieve their short-term and long-term objectives.
  • Improved client satisfaction by delivering personalized financial solutions and exceptional customer service.
  • Provided comprehensive financial planning services for clients, including investment management, retirement planning, and estate planning.
  • Worked closely with credit officers to process loan applications efficiently, resulting in quicker approvals for clients.
  • Maximized cross-selling opportunities by identifying client needs and offering relevant products or services accordingly.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.

Private Banker

BB&T
03.2013 - 01.2020
  • Developed personalized financial strategies for high-net-worth clients to enhance portfolio performance.
  • Analyzed market trends and investment opportunities to provide tailored advice and recommendations.
  • Cultivated strong relationships with clients through regular communication and proactive service initiatives.
  • Coordinated cross-functional teams to ensure seamless execution of client transactions and services.
  • Monitored compliance with regulations and internal policies to manage risk effectively within client accounts.

Equipment Finance Sales Vendor

BB&T
01.2006 - 03.2013
  • Developed extensive product knowledge to communicate features and benefits effectively.
  • Executed daily sales strategies to achieve targets while building positive customer relationships.
  • Adapted to changing customer needs, delivering tailored solutions that enhanced satisfaction.
  • Established long-term client relationships through excellent service and comprehensive product knowledge.
  • Leveraged communication skills to present product features during client meetings.
  • Fostered strong community relationships to promote sustainable business growth.
  • Built customer trust by demonstrating professionalism and effective communication.
  • Reviewed services with existing customers to identify expansion opportunities.

Treasury Analyst

BB&T
11.2000 - 01.2006
  • Analyzed cash flow trends to optimize liquidity management and funding strategies.
  • Prepared comprehensive financial reports supporting treasury operations and investment decisions.
  • Monitored compliance with regulations, mitigating financial risks and enhancing operational efficiency.
  • Collaborated with cross-functional teams to streamline treasury processes and improve reporting accuracy.

Mortgage Customer Service Representative

BB&T
03.1999 - 11.2000
  • Assisted customers with mortgage inquiries, ensuring timely and accurate responses.
  • Processed loan applications and documentation, maintaining compliance with company policies.
  • Resolved customer issues through effective communication and problem-solving techniques.
  • Educated clients on mortgage products, enhancing understanding of available options.
  • Promoted positive brand image by delivering an exceptional customer service experience through active listening, problem-solving skills, and genuine care for client needs.
  • Improved customer satisfaction by promptly addressing and resolving mortgage-related inquiries and concerns.
  • Contributed to the development of departmental goals, objectives, and systems by providing valuable feedback from customer interactions.
  • Managed high call volume while maintaining professionalism and empathy towards distressed customers facing foreclosure or other challenges.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Bachelor of Arts -

University of Kentucky
Lexington, KY

Skills

  • Professional ethics
  • Cash management
  • Relationship management
  • Loan origination
  • Retirement planning
  • Wealth management
  • Cross-selling products
  • Financial software
  • Financial planning
  • Debt management
  • Estate planning
  • Trust services
  • Private banking
  • Mortgage banking
  • Customer service
  • Verbal and written communication
  • Customer Service-oriented
  • Relationship building
  • Analyzing data
  • Developing customer relationships
  • Self-motivated nature
  • Account openings
  • Documentation skills
  • Customer relationship management
  • Know your customer
  • Cross-selling expertise
  • Follow-up skills
  • Educating clients
  • Strategic planning
  • Goal planning
  • Consumer banking
  • Financial institution regulations
  • Professional demeanor
  • Recordkeeping requirements
  • Loan closing
  • Building customized solutions
  • Investment advice
  • Cross-selling and partner referrals
  • Mortgage lending
  • Financial advice
  • Risk mitigation
  • New account setup
  • Account updating
  • Retention strategies

Certification

Series 7, 66, and Insurance licenses

Timeline

Premier Banker

TRUIST
01.2020 - 06.2025

Private Banker

BB&T
03.2013 - 01.2020

Equipment Finance Sales Vendor

BB&T
01.2006 - 03.2013

Treasury Analyst

BB&T
11.2000 - 01.2006

Mortgage Customer Service Representative

BB&T
03.1999 - 11.2000

Bachelor of Arts -

University of Kentucky

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Betsey Smithdeal