Bianca Lattimore
Simpsonville
Summary
Skilled specialist with proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Expertise in customer relations, consistently driving successful outcomes. Known for reliability and strong focus on achieving objectives.
Overview
16
16
years of professional experience
Work History
Braiding Specialist
Self Employed
06.2009 - Current
- Currently running a small in-home business fulfilling client hair needs.
- Providing extraordinary experiences tailored for each client.
- Improving skills and building customer relations to create a broad clientele.
Tax Preparer
M&M Tax
12.2016 - 04.2023
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Customer Service Representative
Concentrix
10.2015 - 06.2016
- Responding to inbound calls from members and providers with policy holder information
- Developed strong product knowledge to provide informed recommendations based on individual member needs
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
No Degree - Business Administration
Greenville Technical College
Greenville, SC01-2013
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
Timeline
Tax Preparer
M&M Tax
12.2016 - 04.2023
Customer Service Representative
Concentrix
10.2015 - 06.2016
Braiding Specialist
Self Employed
06.2009 - Current
No Degree - Business Administration
Greenville Technical College
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