Blessing Carson
Scranton
Summary
Dedicated customer service expert with in-depth knowledge of remote support and claims management, certified as a licensed insurance agent.. Demonstrates strong problem-solving skills, resolving inquiries with professionalism and efficiency. Maintains high satisfaction ratings while managing technical issues, payment processing, and policy management.
Overview
5
5
years of professional experience
Work History
Licensed Insurance Agent
Allstate
Remote
02.2026 - Current
- Assisted clients in selecting appropriate insurance policies based on needs.
- Educated clients on coverage options and policy terms during consultations.
- Processed policy applications and managed renewals efficiently and accurately.
- Collaborated with underwriters to assess client risks and determine eligibility.
- Resolved client inquiries and issues promptly through effective communication.
- Maintained accurate records of client interactions and policy changes consistently.
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Responded promptly to customer inquiries via phone calls or emails in a professional manner.
- Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
Healthcare Benefits Representative
Connexus
10.2024 - 05.2025
- Assisted members with managing healthcare benefits, ensuring accurate information and timely support for medical and prescription coverage.
- Supported clients in making utility payments and ordering groceries using their health benefits, improving member satisfaction and well-being.
- Handled inbound calls and online inquiries with empathy and professionalism, resolving issues efficiently in a remote environment.
- Maintained detailed records of member interactions and transactions, complying with privacy policies and industry regulations.
Collections Specialist
Alorica
03.2024 - 09.2024
- Contacted clients with overdue accounts to negotiate payment solutions and set up manageable payment plans.
- Resolved payment disputes, answered account inquiries, and documented all interactions accurately.
- Maintained compliance with company policies while demonstrating empathy and professionalism to improve collection rates.
Customer Service Specialist
Teleperformance
09.2021 - 01.2024
- Delivered high-quality customer support via phone and remote troubleshooting, maintaining a 95% satisfaction rating.
- Resolved technical issues, including PC tune-ups, antivirus installations, and connectivity problems, improving user satisfaction.
- Managed and prioritized service tickets, ensuring timely issue resolution and effective collaboration with technical teams.
- Guided clients through step-by-step solutions, enhancing user experience and optimizing system performance.
Education
Diploma - Lake City, SC
Lake City High School
Lake City, SC05-2020
Some College (No Degree) - Dental Assistant
Horry Georgetown Technical College
Myrtle Beach, SCSkills
- Claims management
- Payment processing
- CRM & Ticketing Systems
- Remote Customer Support
- Technical Troubleshooting
- Administrative Support
- Records management
- Policy management
- Time management
- Problem solving
- Team collaboration
- Verbal communication
- Youth and Community Leadership
- X-ray technology
- Dental technology
- Dental treatments
- Patient care
Additional Involvement
- Principal's Honor Roll recipient
- Miss Panther Homecoming Queen 2019-2020
- Church Volunteer: Secretary & Treasurer
- High School Marching Band (4 years) & Varsity Softball (Junior year)
- Community volunteer for citywide clean-ups
Timeline
Licensed Insurance Agent
Allstate
02.2026 - Current
Healthcare Benefits Representative
Connexus
10.2024 - 05.2025
Collections Specialist
Alorica
03.2024 - 09.2024
Customer Service Specialist
Teleperformance
09.2021 - 01.2024
Diploma - Lake City, SC
Lake City High School
Some College (No Degree) - Dental Assistant
Horry Georgetown Technical College