Bobby Mickens

As a Family Preservation Case Manager that Performs case management (contacts, visitation, case planning) to a caseload of children and families to ensure safety, permanency and well-being.

• Completes, reviews and updates the Family Advocacy and Support Tool (FAST) according to time frames established by DSS Policy.
• Authentically engages families, other professionals within the agency, and external partners like family and individual counselors, mental professional, community partners, medical providers, schools professionals, and other stakeholders in reference to helping the families that I serve progress with the proper services the family's needs to be reunified.
• Maintains physical and electronic case record by composing clear, objective, and thorough documentation covering pertinent details of case activities per DSS policy and the GPS Practice Model.
• Ensures all case management activities are documented in CAPSS system according to time frames established by DSS policy. Ensures documentation meets quality standards and captures necessary elements pertinent to safety, permanency, well-being and case planning.
• Implemented training programs for staff to enhance service efficiency and client engagement.
• Maintains Child Welfare certification and completes 20 hours of training yearly to include certifications that are required yearly.

• Operated machinery to assemble products according to specifications and quality standards.
• Monitored production processes to ensure compliance with safety and efficiency protocols.
• Collaborated with team members to optimize workflow and reduce downtime in operations.
• Conducted regular inspections of equipment, identifying maintenance needs to minimize disruptions.
• Reviewed orders for completeness according to reporting procedures and forward incomplete orders for further processing.
• Informed customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
• Ordered and stored items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.

• Monitored inmate behavior to maintain safety and security within facility.
• Conducted regular inspections of living quarters and common areas for contraband.
• Implemented emergency response procedures during critical incidents to ensure safety.
• Facilitated communication between inmates and staff, addressing concerns effectively.
• Reviewed incident reports to identify patterns and improve operational efficiencies.
• Developed strategies for conflict resolution among inmates, promoting a peaceful environment.

• Monitored campus premises to ensure safety and security of students, staff, and property.
• Conducted regular patrols to identify and address potential security threats or hazards.
• Responded promptly to incidents, providing assistance and coordinating with local law enforcement when necessary.
• Implemented security protocols to safeguard against unauthorized access to facilities.
• Collaborated with administration to develop strategies for improving overall campus security measures.
• Maintained detailed logs of incidents and activities for reporting purposes, ensuring compliance with college policies.