Bobby Thorne
Bluffton,SC
Summary
Experienced with advanced technical engineering methodologies to drive innovative solutions. Utilizes in-depth knowledge of systems architecture and problem-solving techniques to enhance operational efficiency. Track record of leading cross-functional teams with focus on delivering robust, scalable systems.
Overview
19
19
years of professional experience
10
10
Certification
Work History
Senior Technical Engineer
Sparklight Communications
06.2019 - 04.2025
- Led technical sales initiatives, increasing customer engagement and satisfaction through tailored solutions.
- Collaborated with cross-functional teams to develop strategic product offerings aligned with client needs.
- Served as a trusted advisor to customers, offering expert guidance on product selection, implementation strategies, and technical issues.
- Spearheaded initiatives to optimize system performance through advanced configuration techniques.
Commercial Business Team Leader
Hargray Communication
03.2007 - 01.2019
- Spearheaded the troubleshooting and resolution of complex telecommunications issues for commercial clients.
- Partnered with cross-functional teams to develop tailored communication solutions, exceeding customer expectations.
- Provided 2nd level support for installation, repair, and network configuration, ensuring seamless service delivery.
- Conducted comprehensive training for internal support staff, enhancing their technical proficiency in telecommunications systems.
Supervisor
PBI Professional Broadband Inc.
06.2005 - 01.2007
- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored staff to enhance team performance and productivity.
- Facilitated training sessions on new technologies and procedures for staff enhancement.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
IT Project Manager
Department of Defense Polygraph Institute
05.1999 - 01.2005
- Led and managed staff of 20 team members engaged in administering complex IT infrastructure.
- Implemented project management methodologies to enhance workflow efficiencies and communication.
- Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
- Optimized internal processes through regular review meetings with team members aimed at identifying areas for improvement.
Education
Some College - Computer Science & Technology
Jacksonville State University
Jacksonville, ALSkills
- Customer service expertise
- Proficient in analytical problem solving
- Technology infrastructure support
- Network design expertise
- Online technical support
- Technical problem-solving
- IT technical support
- Operational deployment tracking
- Expertise in technical consulting
- Proactive self-starter
- Professional demeanor
Certification
- Cisco Meraki Certification
- Network Plus
- Fiber Optic Certification
- Wireless Network Certification
- Master Tech
- Leadership 101
- Mentoring 101
- Conveying Confidence: A Solution Engineer Guide
- Essential for Solution Engineers Certification
- Rules for Solution Engineers
Timeline
Senior Technical Engineer
Sparklight Communications
06.2019 - 04.2025
Commercial Business Team Leader
Hargray Communication
03.2007 - 01.2019
Supervisor
PBI Professional Broadband Inc.
06.2005 - 01.2007
IT Project Manager
Department of Defense Polygraph Institute
05.1999 - 01.2005
Some College - Computer Science & Technology
Jacksonville State University