Bobby Williams
Ladson
Summary
Dynamic sales professional with a proven track record at Palmetto Solar and other fields of management, excelling in customer service and sales forecasting. Recognized for enhancing client satisfaction and generating revenue through strategic upselling. Strong communicator and critical thinker, adept at leveraging CRM tools to drive performance and achieve business goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Representative
Family First Life
01.2024 - Current
Sales Representative
Palmetto Solar
03.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Stayed up-to-date with industry trends to position company as market leader.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Implemented CRM tools to track customer interactions and sales progress.
Assistant General Manager
Cook Out Restaurant
01.2023 - 02.2025
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
Shipment Processor
Amazon
05.2022 - 05.2024
- Managed workload efficiently, consistently meeting or exceeding daily shipping quotas while maintaining accuracy and speed.
- LiliPlayed a key role in reducing backlogs during peak seasons by effectively prioritizing high-priority shipments and working closely with team members to maintain productivityli.
- Streamlined shipment processing by implementing efficient sorting and labeling techniques.
- Addressed customer inquiries regarding shipment status or issues promptly, providing exceptional service in every interaction.
- Supported quality control initiatives by conducting thorough inspections of outgoing shipments for damage or discrepancies.
- Expedited order processing through proficient use of computerized tracking systems and barcode scanners.
- Improved warehouse organization for faster order fulfillment, using effective inventory management strategies.
Charleston Mattress
Sales Representative
05.2020 - 02.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
10 Star Fitness
Manager
08.2019 - 05.2020
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
Adidas
Team Lead
06.2016 - 02.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Shift Leader
Moes Southwest Grill
09.2015 - 05.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Business And Communication - Economics
University of South Carolina — Upstate
Spartanburg, SC12.2020
Skills
- Customer service
- Sales forecasting
- Sales reporting
- CRM management
- Verbal communication Written communication Active listening Presentation skills Critical thinking Creativity Decision-making Analytical skills
Certification
• Licensed Insurance agent
• Anti Money Laundering Certified
Timeline
Sales Representative
Family First Life
01.2024 - Current
Sales Representative
Palmetto Solar
03.2023 - Current
Assistant General Manager
Cook Out Restaurant
01.2023 - 02.2025
Shipment Processor
Amazon
05.2022 - 05.2024
Charleston Mattress
Sales Representative
05.2020 - 02.2023
10 Star Fitness
Manager
08.2019 - 05.2020
Adidas
Team Lead
06.2016 - 02.2019
Shift Leader
Moes Southwest Grill
09.2015 - 05.2018
Business And Communication - Economics
University of South Carolina — Upstate
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