Bonita Smith
Galivants Ferry
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
STARTEK
Myrtle Beach
04.2023 - Current
- Answer calls, schedule appointments and assist our customers with issues they may have, discretion and good judgment when it came to using company materials and supplies.
- Provide each customer with exceptional service by listening to their concerns and answering their questions.
- Provide a superior customer experience in order to build a loyal customer base.
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations.
- Handled high call volumes while maintaining professionalism and courtesy.
- Documented customer interactions and updated records for future reference.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Updated customer accounts, addresses and contact information within call management databases.
- Offered additional products or services to enhance customer experience.
Teacher
School A Child Learning Center
Conway
02.2021 - 01.2023
- Maintained the confidentiality of student records and information at all times by securing files.
- Organized daily schedules to balance playtime, meals, and educational activities.
- Maintained cleanliness and organization of classroom materials and supplies.
- Assisted in training new staff on educational practices and classroom policies.
- Created a positive, nurturing environment for young students.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
Customer Service Manager
H&R Block
Conway
06.2015 - 01.2021
- Resolved complex customer inquiries efficiently and effectively in high-pressure situations.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Conducted follow-ups to ensure resolution and maintain ongoing customer relationships.
Education
Aynor High School
Aynor, SCSkills
- Complaint resolution
- Telephone etiquette
- Team leadership
- Data entry
- Quality assurance
- Call handling
- CRM software
- Training and mentoring
- Team collaboration
Education Certifications
- High school diploma, Aynor, Aynor, SC
- CPR Certified
Timeline
Customer Service Representative
STARTEK
04.2023 - Current
Teacher
School A Child Learning Center
02.2021 - 01.2023
Customer Service Manager
H&R Block
06.2015 - 01.2021
Aynor High School