Bonnie Walker
Elgin
Summary
Highly organized candidate experienced in providing comprehensive clerical and administrative support. Proven track record of managing daily office operations, coordinating calendars, scheduling appointments, and handling incoming and outgoing calls. Adept at creating and maintaining filing systems and using office software applications. Committed to providing outstanding customer service, and ensuring the accuracy of administrative tasks.
Overview
31
31
years of professional experience
Work History
Account Specialist
Blue Cross & Blue Shield of SC
11.2023 - Current
- Managed client accounts, ensuring adherence to compliance regulations and service standards.
- Developed and maintained relationships with clients, facilitating effective communication and support.
- Analyzed client needs to provide tailored solutions, improving overall customer satisfaction.
- Collaborated with cross-functional teams to enhance service delivery processes and workflows.
- Resolved complex client issues by leveraging in-depth knowledge of insurance products and services.
- Completed routine and complex account updates to resolve problems.
Administrative Assistant
South Carolina Highway Patrol
07.2014 - 02.2023
- Maintained files and filing, keeping sensitive information confidential.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Answered telephones to give information to callers, take messages, or transfer calls.
- FMLA Liaison
- Benefits and Insurance Liaison
- Property Transfers
- Yearly Evaluations
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Developed and maintained filing systems for confidential documents and records.
- Managed office supplies inventory and placed orders when necessary.
Assistant Manager
Bank of America
07.1994 - 04.2012
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the bank, managing staff and inventory.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Managed daily operations of the bank, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Coached and mentored new employees on company policies and procedures.
- Assisted with new employee training and conducted performance reviews to track overall progress.
Education
Degree - Criminal Justice
The University of Arizona
Tucson, AZ, US02.2026
Skills
- Microsoft Excel
- 10-Key Proficiency
- Detailed Meeting Minutes
- Employee Training
- Cash Deposit Preparation
- Customer Service
- Microsoft Windows
- Compliance adherence
- Relationship building
- Insurance product knowledge
- Administrative support
- Confidential information handling
- Office supply management
- Employee training and development
- Performance evaluation
- Cash handling procedures
- Customer service protocols
- Record maintenance and organization
- Inventory control processes
- Document management
Timeline
Account Specialist
Blue Cross & Blue Shield of SC
11.2023 - Current
Administrative Assistant
South Carolina Highway Patrol
07.2014 - 02.2023
Assistant Manager
Bank of America
07.1994 - 04.2012
Degree - Criminal Justice
The University of Arizona