Boris Despaigne Hevia
Batesburg
Summary
Dedicated bilingual customer service professional with expertise in problem-solving and customer education. Proven ability to identify and analyze customer needs, ensuring high satisfaction and retention.
Overview
2
2
years of professional experience
Work History
Bilingual costumer service
Oswald Wholesale Lumber
Lexington
02.2024 - Current
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Assisted customers in both English and Spanish with inquiries and concerns.
- Identified and analyzed multilingual customer needs to drive high satisfaction, growth and retention of business.
- Educated customers on product features and services available.
- Displayed patience and understanding when dealing with difficult situations.
- Maintained a friendly yet professional demeanor during all interactions with customers.
- Participated in team meetings to discuss service improvements and challenges.
- Adhered to company policies and procedures regarding customer service standards.
Education
GED -
Life Long Learning Center
Batesburg, SC01-2024
Skills
- Bilingual customer service
- Customer support
- Customer relationship
- Product knowledge
- Genesys cloud
- Data entry
- Problem solving
- Active listening
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Bilingual costumer service
Oswald Wholesale Lumber
02.2024 - Current
GED -
Life Long Learning Center