Bowman Downs
Greenville
Summary
Motivated leader with proven success in team leadership and customer service management, notably at Duck Donuts. Excelled in staff education and cash handling, boosting sales through upselling and enhancing customer satisfaction. Skilled in problem-solving and fostering positive team environments, achieving significant service improvements.
Overview
4
4
years of professional experience
Work History
Shift Leader
Duck Donuts
05.2024 - Current
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Regularly counted register during closing, while accounting for daily cash sales. Performed many cash transactions throughout shifts.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Crew Member Team Leader
Firehouse Subs
01.2022 - 08.2023
- Worked with lots of team members, and built a strong team connection during and not during work.
- Managed inventory levels effectively, minimizing waste while maintaining adequate stock for daily operations.
- Boosted customer satisfaction levels with timely resolutions of concerns and creative service improvements.
Party Host
Pump It Up
07.2021 - 12.2022
- Supervised activities during special family/friend events, while building a short term relationship with guests to improve overall experience.
- Managed food and beverage service during events to keep guests satisfied.
- Coordinated setup and breakdown of party decorations and supplies.
Education
No Degree - Finance
University of South Carolina
Columbia, SC05-2027
High School Diploma -
JL Mann High School
Greenville, SC05-2023
Skills
- Cash handling
- Problem-solving
- Team leadership
- Customer service management
- Staff education and training
- Flexible schedule
Timeline
Shift Leader
Duck Donuts
05.2024 - Current
Crew Member Team Leader
Firehouse Subs
01.2022 - 08.2023
Party Host
Pump It Up
07.2021 - 12.2022
No Degree - Finance
University of South Carolina
High School Diploma -
JL Mann High School
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