Brady Cox
Anderson
Summary
Dynamic Inside Sales Representative with a proven track record at Oldcastle Materials, excelling in customer relationship management and consultative sales strategies. Consistently exceeded sales targets by fostering strong client relationships and delivering tailored solutions, enhancing customer satisfaction and retention. Adept at leveraging product knowledge to drive revenue growth and ensure exceptional service.
Overview
5
5
years of professional experience
Work History
Inside Sales Representative
Oldcastle Materials
02.2024 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Set up new accounts, established customer credit and set up payment methods.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Reduced customer churn rate by anticipating needs proactively, offering value-added services or discounts as appropriate.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Kept detailed records of daily activities through online customer database.
- Informed customers of promotions to increase sales productivity and volume.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Wedding Security
The Venue at Balleneger Bridge
04.2025 - 07.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
Writer
Whiskey Riff
02.2021 - 02.2024
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
- Interviewed individuals by phone, video chat and in-person to write news stories.
- Generated ideas for new content series or formats based on audience interests and market trends.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Conducted thorough research on diverse topics, producing well-informed pieces that resonated with readers.
- Brainstormed ideas to create useful content for clients.
- Adapted writing styles based on different platforms such as social media, blog posts, and print materials.
- Organized material to research and complete writing tasks.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Developed engaging articles for online publications, resulting in increased readership and social media shares.
- Wrote compelling, succinct, clear news scripts under tight deadlines.
- Managed content strategy for startup's launch campaign, significantly increasing online engagement and contributing to successful market entry.
- Revitalized social media presence by introducing consistent and authentic content voice, growing followership and enhancing user interaction.
- Boosted reader engagement by developing interactive content pieces, including quizzes and polls, that encouraged audience participation.
- Piloted guest blogging initiative that expanded brand reach and forged valuable partnerships with influential platforms in niche.
- Facilitated content brainstorming sessions that generated innovative content ideas, aligning with strategic marketing goals and audience interests.
- Tailored writing style and tone to match various clients' brand voices, enhancing their connection with target audiences.
- Managed competing deadlines with efficiency.
- Created content for websites and online publications.
- Developed and pitched story ideas to editors.
- Consulted with editors to shape story and eliminate any errors.
Stock Clerk
Ingles Markets Inc
04.2020 - 02.2021
- Demonstrated adaptability and flexibility by tackling various tasks as needed, contributing to the overall success of the stockroom team.
- Assisted customers in locating desired items, providing exceptional service and promoting customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Aided in warehouse space optimization through strategic reorganization of stored products for easier access.
- Improved product availability by swiftly restocking shelves and displays as needed.
- Greeted customers and directed to requested products.
- Reduced stock discrepancies by conducting regular audits and promptly addressing any issues discovered.
- Answered customer questions and provided detailed product information.
- Conducted inventory and restocked items throughout day.
- Checked and pulled defective or expired products from shelves.
- Collaborated with team members to maintain a clean, organized, and safe work environment for all staff.
- Increased overall efficiency by cross-training in various departments to support team members during peak periods or absences.
- Maintained effective team member communication.
- Handled merchandise returns with care, ensuring proper documentation and placement back into inventory.
- Enhanced stockroom efficiency through meticulous tracking and consistent updating of product locations.
- Facilitated smooth communication between stockroom staff and sales associates to ensure seamless operations on the sales floor.
- Ensured timely order fulfillment with accurate picking, packing, and shipping of customer orders.
- Managed incoming shipments promptly, unloading trucks and verifying contents against purchase orders to ensure accuracy.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Stocked designated items on shelves, end caps and displays.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Followed orders precisely for correct items, sizes and quantities.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Greeted store customers and discussed needs.
- Interacted with guests in friendly and knowledgeable way.
Education
Bachelor of Arts - Digital Communications And Media
Anderson University
Anderson, SC12.2020
High School Diploma -
TL Hanna High School
Anderson, SC06.2016
Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Product knowledge
- Relationship development
- Adept multi-tasker
- Superior organizational skills
- Customer relationship management
- Email and phone etiquette
- Driven
- Organized and efficient
- Issue resolution
- Interpersonal communication
- Relationship building
- Client relationship management
- Order management
- Cold calling expertise
- Goal setting
- Closing techniques
- Prospect Follow-up
- Client retention
- Consultative sales strategies
Languages
Spanish
Limited Working
Timeline
Wedding Security
The Venue at Balleneger Bridge
04.2025 - 07.2025
Inside Sales Representative
Oldcastle Materials
02.2024 - Current
Writer
Whiskey Riff
02.2021 - 02.2024
Stock Clerk
Ingles Markets Inc
04.2020 - 02.2021
Bachelor of Arts - Digital Communications And Media
Anderson University
High School Diploma -
TL Hanna High School
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