Brailand Bowens
Greenville
Summary
Proven track record in enhancing customer satisfaction, demonstrated during tenure at Lowes Hardware. Expert in customer service and time management, adept at resolving complex issues and improving service efficiency. Skilled in utilizing computer systems for inventory management, ensuring customer needs are met promptly. Achieved significant improvements in customer engagement and operational workflows.
Overview
7
7
years of professional experience
Work History
Lowes Associate
Lowes Hardware
01.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Stocker
Publix Grocery Store
02.2023 - 01.2024
- Greeted customers and directed to requested products.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
Front Desk Assistant
Planet Fitness
01.2022 - 02.2023
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Answered customer telephone calls promptly and appropriately handled needs.
Sales Associate
Orilleys Auto Parts
06.2018 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Associate Degree - Aircraft Mechanics
Greenville Technical College
Greenville, SCDiploma -
Wade Hampton High School
Greenville, SC05.2021
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
Timeline
Lowes Associate
Lowes Hardware
01.2024 - Current
Stocker
Publix Grocery Store
02.2023 - 01.2024
Front Desk Assistant
Planet Fitness
01.2022 - 02.2023
Sales Associate
Orilleys Auto Parts
06.2018 - 05.2021
Associate Degree - Aircraft Mechanics
Greenville Technical College
Diploma -
Wade Hampton High School
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