
Customer-focused professional with over 10 years of experience driving sales and customer satisfaction in retail management and high-volume service environments. Proven ability to exceed sales goals, build customer loyalty, and perform in fast-paced, safety-critical operations. Bilingual communicator with strengths in relationship-building, leadership, and problem-solving.
• Loaded and offloaded aircraft baggage in accordance with weight, balance, and safety requirements
• Operated airport ground support equipment in a fast-paced operational environment
• Collaborated with team members to ensure timely aircraft turnaround and departures
• Safely loaded and unloaded passenger baggage and cargo in compliance with airline procedures
• Connected and operated ground power units and aircraft service equipment
• Marshaled aircraft to assigned gates while adhering to strict safety protocols
• Supported on-time departures through efficiency, teamwork, and attention to detail