Brandi Wymer
Clinton
Summary
Customer service representative with experience in developing and maintaining strong customer relationships, leading to increased repeat business and referrals. Demonstrated ability to resolve customer inquiries and issues promptly, contributing to a positive shopping experience. Collaborated with team members on promotional displays and sales strategies, enhancing product visibility and achieving store sales goals consistently. Proficient in inventory management and training new staff, fostering a knowledgeable team environment.
Overview
14
14
years of professional experience
2007
2007
years of post-secondary education
Work History
Sales Consultant
Farmers Home Furniture
Laurens
04.2022 - Current
- Developed and maintained strong customer relationships, resulting in increased repeat business and referrals.
- Conducted thorough product demonstrations to educate customers, enhancing their understanding and driving sales.
- Collaborated with team members to create promotional displays, improving product visibility and customer engagement.
- Assisted in inventory management, ensuring optimal stock levels and minimizing product shortages during high-demand periods.
- Trained new sales staff on best practices, fostering a knowledgeable team and improving overall sales performance.
- Resolved customer inquiries and issues promptly, contributing to a positive shopping experience and customer loyalty.
- Implemented effective sales strategies, enhancing team performance and achieving store sales goals consistently.
- Analyzed customer needs and identified solutions to meet their requirements.
- Developed and maintained relationships with clients to increase sales revenue.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Provided detailed product information to customers, including features, prices, and availability.
- Performed cold calls to prospective customers to introduce company offerings.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Handled credit and debit card payment processing to complete purchasing experience.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling, and exceptional service.
- Generated daily reports on sales activities for management review.
- Maintained accurate records of all sales activities in the CRM system.
- Addressed customer questions and concerns regarding products and services.
- Developed key customer relationships to increase sales.
- Negotiated deals and handled complaints or objections.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Operated register, handled cash and processed credit card transactions.
- Replenished and arranged items to maintain appearance.
- Reset store displays for special events and seasonal merchandise changes.
- Recruited, hired and trained new hires to optimize profitability.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Collections
Farmers Home Furniture
Laurens
10.2021 - 04.2022
- Managed customer accounts by resolving payment issues, enhancing customer satisfaction through effective communication and problem-solving skills.
- Implemented efficient collections processes that improved recovery rates and reduced outstanding balances through strategic follow-up.
- Collaborated with team members to streamline account management practices, resulting in improved accuracy and reduced disputes.
Deliworker
Ingles and bilo
Clinton
08.2015 - 05.2017
- I had the same job duties at both stores. This main objectives were to satisfy our customers.
- I have experience in cooking and cleaning as well.
- I also prep the food for that shift and the next shift coming in.
- I also helped train me employees that were starting work.
Picker/Packer
Richloom
09.2013 - 05.2014
- I really enjoyed working for this company.
- My job was pick and pack.
- I started out as a picker and loved getting the products together to be packaged!
- I ended up packing the products as well and really enjoyed doing that a little better!
Telemarketer/ collector
Farmers Home Furniture
Laurens
07.2012 - 03.2013
- I called customers reminding them to come in and make their payments on their furniture.
- I also collected customers payments and answered the phone.
- I also put data into the computer and assisted customers with any questions about their accounts!
Assembly Worker
Contingent Resource Solutions
- I put lids on peroxide bottles after they were filled up and they went through a line to be packaged.
- I have packaged the bottles as well.
- I have done the same thing with the alcohol bottles as well.
- This was a 3rd shift 10 hour job.
Education
Clinton High School
Clinton, SCSkills
- Microsoft Office
- Excel
- Customer Service
- Telemarketing
- Pick and Pack
- Labeling
- Cleaning
- Cooking
- Food Preparation
- Taking Customer Orders
- Food Service
- Customer relationship management
- Product demonstrations
- Inventory management
- Sales strategy implementation
Willing To Relocate
Fountain Inn, SC
Personal Information
Authorized To Work: US
Timeline
Sales Consultant
Farmers Home Furniture
04.2022 - Current
Collections
Farmers Home Furniture
10.2021 - 04.2022
Deliworker
Ingles and bilo
08.2015 - 05.2017
Picker/Packer
Richloom
09.2013 - 05.2014
Telemarketer/ collector
Farmers Home Furniture
07.2012 - 03.2013
Assembly Worker
Contingent Resource Solutions
Clinton High School