Brandon Brown
Boiling Springs
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Very friendly individual with a sharp sense of humor and sense of making customers comfortable and wanting to come back and shop again in the future. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Planet Fitness
03.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike..
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Lumber Sales Associate
Home Depot
03.2024 - 07.2024
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Maintained an organized system for tracking customer interactions and feedback.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Answered phone calls from customers promptly and courteously.
- Handled cash register operations accurately during peak times.
- Followed policies and procedures to meet or exceed established performance requirements.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Operated multiple types of saws to cut customers lumber per request.
Retail Associate
Family Dollar
07.2023 - 03.2024
- Greeted customers and provided excellent customer service.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Operated cash register to process payments from customers.
- Tracked inventory levels for restocking purposes.
- Organized backroom storage areas for efficient access to merchandise.
- Performed price checks on items requested by customers.
- Adhered to safety policies while handling hazardous materials or chemicals.
- Monitored security cameras to identify shoplifters or suspicious activity.
- Provided ongoing training for new staff members.
- Assisted with visual merchandising tasks including window dressing and floor changes.
- Assisted with special projects such as reorganizing the store layout or launching new products.
- Stocked and cleaned shelves while maintaining neat and orderly store.
- Handled returns and exchanges according to company policy.
- Resolved customer complaints in a professional manner.
Education
GED -
Lewiston High School
Lewiston, ME06.2023
Skills
- Cash Register Operation
- Loss Prevention
- Sales Promotion
- Verbal and Written Communication
- Cleaning and Sanitizing
- Reliability
- Able to Lift 80 Lbs
- Money Handling
- Customer Service
- Display Setup
- Regulatory Compliance
- Retail Sales
- Self-Checkout Assistance
- Retail Merchandising Expertise
- Teamwork
- Display Building
- Product Promotions
- Product Knowledge
- Friendly and Outgoing
- Truck Unloading
- Customer Assistance
- Retail Store Operations
- Transaction Processing
- Conflict Resolution
- Stocking and Receiving
- Flexible Schedule
- Relationship Building
- Suggestive Selling
- Warehouse Safety
- Product Merchandising
- Inventory Management
- Cash Handling
- Multitasking
- Sales and Promotions
- Team building
- Task Prioritization
- Meeting Sales Goals
- Adaptability
- Store maintenance
- Team Cooperation
- Security Practices
- Project Estimation
- Home construction
- Active listening
- Critical thinking
Certification
- First Aid/CPR Certified
Timeline
Customer Service Representative
Planet Fitness
03.2025 - Current
Lumber Sales Associate
Home Depot
03.2024 - 07.2024
Retail Associate
Family Dollar
07.2023 - 03.2024
GED -
Lewiston High School
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