Brandon Davidson
Blacksburg
Summary
Professional, reliable team player with background in customer service and operations in fast-paced environments. Known for enhancing team collaboration and achieving results through adaptability and effective communication. Skilled in managing inventory, providing excellent customer service, and maintaining clean and safe workspace.
Overview
13
13
years of professional experience
1
1
Certification
Work History
FOH Manager
Outback Steakhouse
03.2023 - Current
- Manage day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Resolve guests complaints while maintaining positive customer environment.
- Perform cash handling activities and secure nightly bank deposits.
- Maintain positive team environment by encouraging teamwork, accountability and respect in accordance with company principles.
- Manage staff schedules and maintain adequate coverage for all shifts.
- Pitch in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Expo hot side window in kitchen during business rush, ensuring food is sent out correctly, meeting customer's expectations
- Assist as a team with weekly/monthly inventory of BOH and FOH inventory
- Perform opening/closing duties such as, but not limited to, checking out FOH/BOH team members, ensuring cleanliness and setup for morning shift success, administrative duties, unlocking/locking doors and setting alarm
L2 Fiber Specialist
OneSupport
06.2020 - 03.2023
- Performed diagnostics and troubleshooting of FIBER network issues for both residential and business customers
- Documented all technical support tickets/resolutions in company’s CRM, following KB articles and company policies
- Assisted with billing Q&A, upgrades, extensions, and all other account maintenance for residential and business customers
- Scheduled truck rolls for FIBER technical issues that couldn’t be resolved remotely and required an onsite technician
- Trained new FIBER agents, holding training classes in Google Meet, providing clear and constructive feedback/coaching as needed
FOH Manager
Pita Wheel
02.2018 - 06.2020
- Manage day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Resolve guests complaints while maintaining positive customer environment.
- Perform cash handling activities and secure nightly bank deposits.
- Maintain positive team environment by encouraging teamwork, accountability and respect in accordance with company principles.
- Manage staff schedules and maintain adequate coverage for all shifts.
- Pitch in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Performed opening/closing duties such as, but not limited to, checking out FOH/BOH team members, ensuring cleanliness and setup for morning shift success, administrative duties, unlocking/locking doors and setting alarm
Produce Sales Manager
Food Lion
04.2015 - 02.2018
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates. signage and innovative display techniques.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
Manager
Pier 1 Imports
06.2012 - 04.2015
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Completed daily paperwork and computer entry of sales data as established by management.
- Trained and developed new employees
Education
High School Graduate -
Alexander Central High
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Customer relationship management (CRM)
- Remote desktop support
- MS word, excel, and outlook
- Team Leadership
- Data entry
Certification
Raise The Grade ServeSafe Certification
Timeline
FOH Manager
Outback Steakhouse
03.2023 - Current
L2 Fiber Specialist
OneSupport
06.2020 - 03.2023
FOH Manager
Pita Wheel
02.2018 - 06.2020
Produce Sales Manager
Food Lion
04.2015 - 02.2018
Manager
Pier 1 Imports
06.2012 - 04.2015
High School Graduate -
Alexander Central High
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