Brandon Moore
Columbia
Summary
As a motivated professional, I aim to leverage my interpersonal and analytical skills to enhance organizational operations and foster a positive workplace culture. I excel in client engagement, employee relations, data analysis, and team collaboration, with a focus on driving efficiency and satisfaction within human resources frameworks.
Overview
8
8
years of professional experience
Work History
Claims Analyst/Claims Customer Service Associate
Concentrix
10.2023 - Current
- Audited medical claims for compliance with regulatory standards, showcasing attention to detail crucial for HR functions like payroll and benefits administration.
- Collaborated with stakeholders, including healthcare providers and insurers, to resolve discrepancies and enhance processes.
- Delivered exemplary support to over 100 daily clients, ensuring clarity and satisfaction, aligning with employee relations and conflict resolution principles.
- Accurately completed forms during and after client interactions, ensuring all necessary information was collected and documented
- Utilized excellent communication skills to interact with clients through phone and email, providing timely and accurate information
- Maintained precise documentation, reinforcing data integrity essential in HR information systems (HRIS).
Sales Specialist
Spectrum
04.2021 - 10.2023
- Developed and executed client retention strategies, translating into a 25% increase in customer satisfaction and revenue—skills transferable to employee retention programs.
- Negotiated contracts, demonstrating aptitude in policy adherence, compensation structuring, and onboarding procedures.
- Mentored team members on customer relationship strategies, reflecting leadership and training capabilities relevant in HR roles.
Sales associate
Fastenal
09.2019 - 04.2021
- Coordinated inventory management, mirroring resource allocation and organizational planning in HR operations.
- Fostered strong client relationships through personalized engagement, akin to talent management and employee satisfaction strategies.
- Documented and reconciled records with precision, an essential skill for managing employee records and compliance audits.
Manager
Sumter Batting Cages
08.2016 - 09.2019
- Directed business operations, including hiring, scheduling, and staff development, creating a cohesive and efficient team environment.
- Resolved customer inquiries and complaints with empathy and effectiveness, demonstrating a strong foundation in employee relations.
- Implemented training protocols to improve team performance and customer satisfaction, aligning with professional development initiatives in HR.
- Oversaw all business operations, including purchasing, payment collection, customer inquiries and complaints, and machinery maintenance
Education
High School Diploma -
Sumter High School
Sumter, SC01.2016
Skills
HR Competencies:
- Employee Relations Training & Development Conflict Resolution Policy Implementation
Core Skills:
- Data Entry Microsoft Office & Google Apps Proficiency Claims Analysis
Soft Skills:
- Empathy Team Collaboration Interpersonal Communication De-escalation
Timeline
Claims Analyst/Claims Customer Service Associate
Concentrix
10.2023 - Current
Sales Specialist
Spectrum
04.2021 - 10.2023
Sales associate
Fastenal
09.2019 - 04.2021
Manager
Sumter Batting Cages
08.2016 - 09.2019
High School Diploma -
Sumter High School
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