Brandon Morrill
North Charleston
Summary
Enthusiastic customer service provider with excellent communication skills. Proven experience in building customer relationships. Exceptional attention to detail. Excellent organizational and computer skills. Fast learner with the ability to adapt to changing situations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Metric Service Technician
Moroney's Motorsports
02.2024 - Current
- Performed regular maintenance on various makes of on and off road motorcycles, ATV's, and snowmobiles, including but not limited to, oil changes, tire changes, engine and suspension rebuilds, carburetor cleaning and tuning, and valve adjustments.
- Work closely with manufacturers to complete warranty service on new and used machines, being extra careful to follow all instructions and specifications.
- Diagnosed and repaired various types of electrical problems using wiring diagrams and troubleshooting steps.
- Stepped in to cover Service Advisor roles as needed, including answering phone calls, scheduling customer appointments, creating and billing out repair orders, and prioritizing service work needed for repairs.
- Installed dealer accessories and explained operation and routine maintenance protocols to customers.
- Performed assembly and Pre-Delivery Inspections of new machines according to manufacturer specifications
- Adhered to safety protocols and policies to reduce workplace hazards.
Delivery Driver
Staples
10.2022 - 02.2024
- Efficiently managed routes, delivering office supplies and copy paper to businesses and residences within scheduled timeframes.
- Drove an 18’ box truck, and maintained an accident-free driving record, covering over 40,000 miles in various weather and road conditions.
- Consistently received positive customer feedback for safe and smooth driving, achieving a customer satisfaction rating of over 99%.
- Used GPS and mobile Proof of Delivery (POD) devices, ensuring accurate and timely deliveries.
- Conducted thorough pre-trip vehicle inspections, ensuring full compliance with safety regulations and identifying and reporting maintenance concerns promptly.
Fleet Manager/Step-Van Driver
Boxdash Logistics
11.2021 - 10.2022
- Manage over 30 drivers, answering phone calls and text messages addressing driver concerns.
- Closely monitor dispatched routes to prioritize and send rescues to drivers for additional help.
- Follow Amazon policies, work with OTR team to resolve on-the-road issues.
- Managed over 30 vehicles. Report, maintain, and set up repairs for delivery vehicles. Ground any unsafe vehicles.
- Train new employees in various procedures and give feedback on performance to increase productivity.
- Loaded delivery vehicles with up to 400 packages per day delivering up to 200 stops.
- Drove a step-van in all weather conditions delivering for up to 10 hours per day in the city of Newburgh and surrounding areas.
- Followed all safe driving and customer service protocols.
Express Department Lead
Middletown Honda
08.2020 - 11.2021
- Led a team of technicians, resulting in increased productivity and enhanced teamwork, ultimately improving overall express department performance.
- Streamlined the dispatching process for express technicians, effectively assigning tasks and managing workload
- Performed oil changes, tire changes, wheel balancing, alignments, and other basic services on mostly newer model Honda vehicles
- Performed NYS Safety and Emissions Inspections on various makes of passenger cars.
- Performed BCM updates and other warranty repair work under manufacturer specifications using Honda Diagnostic System
- Communicated with the Service Advisor, providing accurate estimates of time needed for additional repairs and informing customers of any required services, resulting in improved customer satisfaction and increased revenue from additional repairs
- Maintained accurate records of services performed, warranties, and customer interactions, ensuring compliance with industry regulations and providing valuable data for analysis and decision-making
- Collaborated with the Parts Department to ensure the availability of necessary supplies and equipment, minimizing service delays and optimizing department operations
Education
High School Diploma -
Pine Bush High School
Pine Bush, NY06-2017
Skills
- Work order prioritization
- Maintenance and repair
- Flexible and adaptable
- Hand tool expertise
- Customer service
- Attention to detail
- Troubleshooting and Diagnostics
Certification
- New York State Certified Vehicle Inspector
- Yamaha Technical Academy - Bronze (2024,2025)
- KTM Academy - Bronze Certified (2024)
Timeline
Metric Service Technician
Moroney's Motorsports
02.2024 - Current
Delivery Driver
Staples
10.2022 - 02.2024
Fleet Manager/Step-Van Driver
Boxdash Logistics
11.2021 - 10.2022
Express Department Lead
Middletown Honda
08.2020 - 11.2021
High School Diploma -
Pine Bush High School
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