Brandon Sullivan
Myrtle Beach
Summary
Proven leader and adept trainer at Five Guys, I excel in delivering exceptional customer service and mastering food safety protocols. My experience includes enhancing team performance, resolving complaints efficiently, and ensuring seamless service delivery. Skilled in cash handling and fostering team leadership, I've significantly contributed to creating positive customer experiences and operational excellence.
Overview
6
6
years of professional experience
Work History
Crew Trainer
Five Guys
09.2020 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
- Managed multiple tasks simultaneously, prioritizing responsibilities to ensure all aspects of the kitchen and service areas functioned smoothly.
- Accurately handled cash register transactions while providing excellent customer service.
Food and Beverage Attendant
Myrtle Waves Water Park
05.2020 - 09.2020
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
- Coordinated with kitchen staff for timely order delivery, providing a seamless dining experience for guests from start to finish.
Lifeguard
Myrtle Waves Water Park
05.2019 - 09.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Observed weather and water conditions and alerted visitors to potential dangers and storms.
Education
Bachelor of Science - Biology
Coastal Carolina University
Conway, SC05-2027
Associate of Arts -
Horry-Georgetown Technical College
Conway, SC04-2024
Skills
- Exceptional customer service
- Employee training
- Cash handling
- Team leadership
- Food safety
- Opening and closing procedures
- Complaint resolution
- Promotions and upselling
Timeline
Crew Trainer
Five Guys
09.2020 - Current
Food and Beverage Attendant
Myrtle Waves Water Park
05.2020 - 09.2020
Lifeguard
Myrtle Waves Water Park
05.2019 - 09.2019
Bachelor of Science - Biology
Coastal Carolina University
Associate of Arts -
Horry-Georgetown Technical College
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