Brandy Brown
Timmonsville
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
BEAM
07.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Accenture
01.2021 - 02.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Specialist
Aspen Dental
01.2020 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Tracked customer service cases and updated service software with customer information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
No Degree - Social Psychology
Benedict College
Columbia, SC2018
High School Diploma -
Timmonsville High School
Timmonsville, SC06.2014
Skills
- Microsoft Excel
- Active Listening
- Understanding Customer Needs
- Research
- Microsoft PowerPoint
- Problem-Solving Ability
- Microsoft Word
- Administrative Support
- Microsoft Outlook
- Time Management
- Critical Thinking
- Customer Relationship Management
Timeline
Customer Service Representative
BEAM
07.2022 - Current
Customer Service Representative
Accenture
01.2021 - 02.2022
Customer Service Specialist
Aspen Dental
01.2020 - 12.2021
No Degree - Social Psychology
Benedict College
High School Diploma -
Timmonsville High School
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