Brandy Duchene
Santee
Summary
Seasoned Medical professional certified in Emergency Medical Treatment of Patients in the field or pre hospital setting with over 10-year background in emergency medicine. Maintains composure and focus in high-pressure and critical circumstances. Utilizes sound judgment and reasoned thinking to triage patients and delegate tasks.
Motivated Medical Assistant dedicated to delivering first-rate healthcare experiences to patients. Excel at administrative support, technical troubleshooting and personnel coordination. Demonstrated excellence in both triage, patient assessment and patient care. Also well versed in front office duties.
Detail-oriented and knowledgeable at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Organized with foundation in records management. Experienced in billing and collection procedures. Advanced medical terminology knowledge.
Experienced in medical and administrative support. Robust history of accurately documenting patient health information, Efficiently schedules appointments and records patient insurance information.
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Manager/Chiropractic Assistant
Santee Chiropractic Clinic
01.2024 - Current
- Streamlined office operations, improving patient scheduling efficiency and reducing appointment wait times.
- Managed patient records using electronic health record systems, ensuring accuracy and compliance with healthcare regulations.
- Maintained financial records and processed insurance and patient billing transactions, ensuring timely collections and accurate reporting.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Completed weekly payroll for employees.
- Oversee training of new administrative staff, fostering a collaborative and knowledgeable team environment.
Medical Assistant
Charleston Allergy and Asthma
05.2023 - 12.2023
- Managed patient intake and appointment scheduling to optimize clinic workflow.
- Maintained accurate electronic health records for patient safety and compliance.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Conducted routine lab tests, ensuring quality control and accuracy in results.
- Educated patients on treatment plans and medication management effectively.
- Trained new medical assistants on clinic protocols and best practices efficiently.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Empowered patients through education on self-management techniques for chronic conditions.
Medical Assistant
Elloree Family Medicine /Richard L Carpenter Jr M.D.
02.2021 - 05.2023
- Completed thorough patient examination for symptoms and physical information.
- Conducted physical assessments of relevant body areas and performed standardized tests to check responses.
- Reviewed patient records, medications and immunization statuses.
- Encouraged healthier living by advising patients about diet, hygiene and methods for prevention of disease.
- Checked patient insurance, demographic and health history to keep information current.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Enhanced office productivity by handling high volume of callers per day.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Advanced EMT
Personal Care Ambulance Service
05.2011 - 04.2017
- As an EMT I worked in the field of emergency medicine doing work for both private service and county 911.
- I have extensive experience with Pediatric and geriatric patients however I have cared for patients of all ages.
- I have experienced many urgent care situations including but not limited to labor and delivery, burn victims, motor vehicle accidents, trauma, diabetic and cardiac emergencies. In the private sector I have assisted in the short term care and transport of geriatric patients and have experience with wound care, falls, dementia, dialysis as well as medical emergencies.
- I worked at a Pediatric Practice as a medical assistant and assisted the physician in patient work ups, vaccinations and minor in office surgical procedures such as stitches, stitches removal and circumcisions.
- I value family care and team work in a welcoming safe environment.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with self-administered medications.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Used Aprima software to maintain records of services performed and apparent condition of patients.
- Administered advanced life support and emergency care in critical situations.
- Collaborated with healthcare teams to ensure effective patient transport and communication.
Education
EMT/BLS/ ALS Certification - Emergency Medical Technician
Trident Technical College
Charleston, SC09-2010
Skills
- Patient Assessments
- Patient information collection
- First Aid/CPR
- PPE Compliance
- Computer Skills
- Basic Math
- Interpersonal Communication
- Attention to Detail
- Conflict Resolution
- Problem-Solving
- Leadership
- Medication Administration
- Organizational skills
- Data entry
- Customer service
- Office management
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Clear oral/written communication
Certification
- EMT - Certified Emergency Medical Technician
- ALS/CPR Certified
Timeline
Office Manager/Chiropractic Assistant
Santee Chiropractic Clinic
01.2024 - Current
Medical Assistant
Charleston Allergy and Asthma
05.2023 - 12.2023
Medical Assistant
Elloree Family Medicine /Richard L Carpenter Jr M.D.
02.2021 - 05.2023
Advanced EMT
Personal Care Ambulance Service
05.2011 - 04.2017
EMT/BLS/ ALS Certification - Emergency Medical Technician
Trident Technical College