Brandy Koon
Kinards
Summary
I am a professional with high standards and results-driven approach, prepared for role of Office Manager. I am skilled in team collaboration, adaptable to changing needs, and reliable. My proficiencies include administrative management, scheduling, budgeting, and staff coordination. I am especially known for effective communication, problem-solving, and organizational skills. I am also experienced in Office Management and an administration professional experienced in optimizing productivity, efficiency and service quality across various environments. I am highly dependable, ethical and reliable and I support specialist and leaders that blends with advanced organizational, technical and business acumen. I work effectively with cross-functional teams in ensuring operational and service excellence. I am a very organized office manager with noted experience in administrative management. I prioritize projects and multitask effectively to achieve project goals. I am a methodical and detail-oriented team player with expertise in team leadership. I believe offering these skills and strong work ethic are essential in being successful.
Overview
25
25
years of professional experience
Work History
Office Manager
Schumpert & Son Paving, Inc
06.2011 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Patient Registration Representative/Medical Records Clerk
Laurens County Hospital
01.2000 - 06.2011
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Streamlined patient registration process by implementing efficient data entry techniques and maintaining organized records.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Ensured accurate record-keeping by diligently verifying insurance information and obtaining necessary authorizations for services.
- Increased accuracy of billing processes by thoroughly reviewing charges, diagnosis codes, and any required documentation before submission to insurance companies.
- Contributed to patient confidentiality and data security through strict adherence to HIPAA regulations.
Education
Master of Arts - Business Adminstration
Lander University
Greenwood, SC05-2025
Associate of Arts - Accounting
University of South Carolina
Columbia, SC12-2005
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Clear oral/written communication
- Customer relations
- Billing
- Administrative support
- Payroll processing
- Bookkeeping
- Document management
- Payroll and budgeting
- Clerical support
- Account reconciliation
- Credit and collections
- Staff management
- Employee supervision
- Operations management
- Human resources
- Staff hiring
- Administrative oversight
- Employee training
- Policy implementation
- Financial reporting
- Financial tracking
- Expense reporting
- Team supervision
- Financial accounting
- Report preparation
- Business administration
- Policy and procedure modification
- Information protection
- Strategic planning
- Budget administration
- Proposal writing
- Banking operations
- Office management software
- Computer skills
- MS office
- Good judgment
- Professional and courteous
- Team leadership
- Administration and reporting
- Hiring and training
- Task delegation
- Interpersonal relations
Timeline
Office Manager
Schumpert & Son Paving, Inc
06.2011 - Current
Patient Registration Representative/Medical Records Clerk
Laurens County Hospital
01.2000 - 06.2011
Master of Arts - Business Adminstration
Lander University
Associate of Arts - Accounting
University of South Carolina
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