Brandy Mobley
Andrews
Summary
Proven Insurance Agent and Customer Service Representative at Grayson & Thames Insurance Agency, adept in policy renewals and client retention, with a flair for fostering trust through exceptional customer service. Excelled in cross-selling and maintaining regulatory compliance, enhancing client loyalty. Skilled in professional communication and ethics, ensuring client satisfaction and operational efficiency.
Experienced with client needs analysis and insurance policy customization. Utilizes risk management strategies to offer optimal coverage solutions. Knowledge of industry regulations and maintaining high standards of customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Insurance Agent/Customer Service Representative
Grayson & Thames Insurance Agency
08.2015 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Cross-sold insurance products to existing clients to reach sales targets.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Emergency Vehicle Operator
Mobi-Care Medical Transport
01.2018 - 03.2020
- Completed paperwork to transport patients to and from places by ambulance
- Provided safe transport
- Notified supervisor of potentially dangerous equipment to take corrective action.
- Prioritized repair tasks according to urgency, ensuring that vehicles in critical need of assistance were serviced promptly and returned to active duty as soon as possible.
- Cleaned and disinfected the transport vehicles to insure they would be in service for calls.
- Streamlined inventory management processes by maintaining organized storage compartments within each emergency vehicle.
- Kept up-to-date with changes in road conditions, construction projects, and detours to ensure timely arrivals at destinations.
- Demonstrated professionalism and compassion during patient transports, providing a calming presence for those in distress.
- Completed extensive training in defensive driving techniques, resulting in a safe driving record throughout career.
- Enhanced vehicle maintenance by conducting thorough pre-and post-trip inspections, reporting any issues promptly.
- Ensured passenger safety during emergency transport by adhering to all driving regulations and best practices.
- Maintained accurate records of mileage, fuel usage, and incident reports for departmental review and analysis.
Education
GED -
Andrews High School
AndrewsCompleted Full Course - Insurance Agent
Mary Brewer Insurance School/License Prep Course
Florence, SCCertificate - EMT
Horry Georgetown Technical College
Grand Strand, SC06-2024
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Customer follow-up
- Client relations
- Auto insurance
- Client retention
- Account management
- Policy writing
- Policy renewals
- Property insurance
Certification
- CPR/AED Certification
- SC Driver's License
- Personal Lines Insurance licens
- NREMT Certified EMT
Timeline
Emergency Vehicle Operator
Mobi-Care Medical Transport
01.2018 - 03.2020
Insurance Agent/Customer Service Representative
Grayson & Thames Insurance Agency
08.2015 - Current
- CPR/AED Certification
- SC Driver's License
- Personal Lines Insurance licens
- NREMT Certified EMT
GED -
Andrews High School
Completed Full Course - Insurance Agent
Mary Brewer Insurance School/License Prep Course
Certificate - EMT
Horry Georgetown Technical College
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