Breanna Nettuno-Clark
North Charleston
Summary
Experienced Administrative Assistant proficient in managing high-priority tasks, coordinating administrative duties, and overseeing office operations. Skilled in communication, problem-solving, and utilizing various software platforms to streamline processes and enhance productivity. Background in customer service with a focus on conflict resolution, effective communication, and ensuring customer satisfaction and loyalty. Collaborative team player adaptable to changing environments, dedicated to achieving results through efficient and empathetic service. Recognized for reliability and proactive approach in meeting customer and organizational objectives.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Carolina National Transportation
08.2023 - Current
- Assisted with auditing processes related to payroll.
- Responded promptly to inquiries from employees regarding their paychecks or deductions.
- Attended weekly meetings with internal departments to discuss progress on collections efforts.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
Administrative Assistant
Coleman Worldwide Moving
01.2023 - 09.2024
- Scheduled appointments, meetings, and events for management staff efficiently.
- Organized files and developed spreadsheets while maintaining an orderly front desk area.
- Responded to customer inquiries, ensuring prompt resolutions and enhancing retention.
- Created interview questions aligned with position requirements and company culture.
- Assigned drivers to routes based on specific customer needs and preferences.
- Documented all training sessions, including attendance records and feedback forms.
- Managed incoming calls by providing information or directing callers to appropriate personnel.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Front Desk Clerk
Parntership
10.2021 - 12.2022
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Case Management Specialist
Action Pathways
01.2021 - 09.2021
- Oversaw program records, organized files and retrieved materials.
- Conducted intake interviews and bio-psycho-social assessments to determine clients' eligibility and suitability for program.
- Recorded comprehensive case notes and follow up documentation for admitted and transferred clients.
- Recruited, interviewed and hired volunteers and staff.
Collections Specialist
Soffe
07.2020 - 12.2020
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Received payment and posted to appropriate customer accounts.
- Recorded and updated customer personal accounts with accurate contact information.
- Located and monitored overdue accounts using billing system to begin collections process.
Car Rental Agent
Thrifty Rental Car
12.2019 - 07.2020
- Responded effectively to customer questions and inquiries and provided information regarding products.
- Resolved customer complaints and fostered customer retention and loyalty.
- Delivered exceptional service by greeting customers, taking orders and filling each accurately.
- Processed rentals and collected associated payments.
- Explained policies and reviewed documentation to obtain signatures.
Education
Certificate - Nail Technician
Fayetteville Technical Community College
Fayetteville, NC12.2022
Certificate - Medical Office Administration Patient Services
Fayetteville Technical Community College
Fayetteville, NC07.2021
Associate of Applied Science - Nursing
Trident Technical College
Skills
- Dispute resolution
- Administrative skills
- Schedule management
- Organizational skills
- Multitasking and time management
- Attention to detail
- Bookkeeping
- Microsoft Office proficiency
- Data entry
- Interview administration
- Human resources support
- Payroll administration
- Customer service
- Regulatory compliance
- Attention to Detail
- Bookkeeping
- Microsoft
- Data Entry
- Administering interviews
- Human Resources Support
- Critical thinking
- Active listening
Timeline
Customer Service Representative
Carolina National Transportation
08.2023 - Current
Administrative Assistant
Coleman Worldwide Moving
01.2023 - 09.2024
Front Desk Clerk
Parntership
10.2021 - 12.2022
Case Management Specialist
Action Pathways
01.2021 - 09.2021
Collections Specialist
Soffe
07.2020 - 12.2020
Car Rental Agent
Thrifty Rental Car
12.2019 - 07.2020
Certificate - Medical Office Administration Patient Services
Fayetteville Technical Community College
Associate of Applied Science - Nursing
Trident Technical College
Certificate - Nail Technician
Fayetteville Technical Community College
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