Breaona Hernandez
Walterboro
Summary
Dynamic and reliable professional with extensive experience at Circle K, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Recognized for maintaining a clean and organized environment while efficiently processing transactions, contributing to increased sales and customer loyalty.
Overview
6
6
years of professional experience
Work History
Cashier
Circle K
09.2017 - 03.2019
- Operated cash register, processing customer transactions efficiently and accurately.
- Assisted customers with inquiries, providing exceptional service and support.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash management tasks, including balancing drawers and reconciling discrepancies.
- Learned store policies and procedures to ensure compliance during daily operations.
- Collaborated with team members to optimize workflow during peak hours.
- Adapted quickly to various payment systems and point-of-sale technologies.
- Participated in training sessions to develop skills in customer service and sales techniques.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Increased sales of promotional items by informing customers about current offers.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
Maintenance Crew Member
Pilot Truck Stop
07.2016 - 04.2017
- Conducted routine maintenance on facility equipment to ensure operational efficiency.
- Diagnosed and repaired electrical, plumbing, and HVAC systems effectively.
- Assisted in maintaining inventory of tools and supplies for maintenance tasks.
- Collaborated with team members to uphold safety standards during repairs.
- Trained new technicians on proper safety protocols and repair techniques.
- Identified opportunities for process improvements in facility operations.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Maintained cleanliness and organization of facilities, ensuring safe environment for customers and staff.
- Operated cleaning equipment effectively, including floor buffers and pressure washers.
- Assisted in inventory management of cleaning supplies, optimizing resource use.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Developed and maintained positive relationships with customers through attentive service.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
- Maintained floor cleaning and waxing equipment.
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
- Addressed minor maintenance issues promptly to prevent further damage or escalation.
- Assisted in event setup and teardown, ensuring spaces were clean and ready for use before and after events.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Checked in and stocked inventory throughout facility.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Reported vandalism or other damage to property to supervisor.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Jainitor
Unistar Cleaning
07.2013 - 10.2014
- Operated cash register, processing customer transactions efficiently and accurately.
- Assisted customers with inquiries, providing exceptional service and support.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash management tasks, including balancing drawers and reconciling discrepancies.
- Learned store policies and procedures to ensure compliance during daily operations.
- Collaborated with team members to optimize workflow during peak hours.
- Adapted quickly to various payment systems and point-of-sale technologies.
- Participated in training sessions to develop skills in customer service and sales techniques.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Increased sales of promotional items by informing customers about current offers.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
Education
No Degree -
Colleton County High School
Walterboro, SCSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Time management skills
- Team collaboration
- Money handling
- Customer service excellence
- Cash register operation
- Reliability and punctuality
- Cash handling and management
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Cash register systems
- Payment processing
- Product restocking
- Refunds and exchanges
- Issue resolution
- Merchandise restocking
- Cash drawer balancing
- POS system operations
- Payment collection
- POS systems
- Refund handling
- ID verification
- Guest inquiries
- Sales expertise
- Retail merchandising
- Order verification
- Point-of-sale system operation
- Loss prevention
- Identification checks
- Basic math
- Honest and dependable
- Receipt handling
- Problem-solving
- Dependability and reliability
- Hospitality and accommodation
- Ordering and stocking
- Credit and cash transactions
- Online orders preparation
- Gift card handling
- Promotions and discounts
- Sales transactions
- Upselling techniques
- Complaint resolution
- Empathy and patience
- Clear communication
- Liquor law compliance
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Cashier
Circle K
09.2017 - 03.2019
Maintenance Crew Member
Pilot Truck Stop
07.2016 - 04.2017
Jainitor
Unistar Cleaning
07.2013 - 10.2014
No Degree -
Colleton County High School