Summary
Overview
Work History
Education
Skills
Timeline
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Brenda Harris

Charleston

Summary


Professional administrative specialist with keen eye for detail and exceptional organizational skills. Successfully managed office operations and facilitated smooth communication between departments, ensuring seamless workflow. Renowned for reliability, adaptability, and fostering collaborative team environment.

Island Golf

Overview

39
39
years of professional experience

Work History

Hotel Reservation Specialist

Kiawah Island Golf Resort (Sanctuary)
07.2024 - 10.2024
  • Handled guest complaints professionally, resolving issues quickly to retain positive guest relationships.
  • Improved communication between departments by serving as a liaison between reservations, front office, housekeeping, and other hotel functions.
  • Contributed to the development of promotional campaigns by providing valuable insights on guest preferences and booking trends.
  • Provided exceptional customer service through timely responses to emails, phone calls, chat messages from prospective guests seeking information or assistance with their bookings.

Customer Service Representative

Check N Go
03.2024 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

House Cleaner

Proper Habitat
11.2020 - 09.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.

Front Office Assistant

Garden Street Iron & Metal
03.2011 - 02.2020
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Responded to inquiries from callers seeking information.
  • Increased client retention by providing exceptional service while managing check-in and check-out processes.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
  • Reviewed and updated customer information in database for accuracy.
  • Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
  • Assisted in preparation of reports and presentations, enabling more informed decision-making processes.
  • Contributed to positive first impression of office by greeting visitors warmly and professionally.
  • Managed multi-line phone system to direct calls to appropriate departments, enhancing communication efficiency.
  • Increased office productivity with maintenance of office equipment and timely ordering of supplies.

Accounting Bookkeeper

ARC Trucking
01.1986 - 01.2001
  • Managed payroll processing, ensuring employees were accurately compensated in a timely manner each pay period.
  • Processed journal entries, guaranteeing accurate reflection of company finances within the general ledger system.
  • Reviewed and processed client electronic payments and check deposits.
  • Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable, and business expense processing.

Education

GED -

Butler Tech Vocational School
Monroe, OH

Skills

  • Multitasking
  • Attention to detail
  • Front desk operations
  • Guest relations

Timeline

Hotel Reservation Specialist

Kiawah Island Golf Resort (Sanctuary)
07.2024 - 10.2024

Customer Service Representative

Check N Go
03.2024 - 05.2024

House Cleaner

Proper Habitat
11.2020 - 09.2023

Front Office Assistant

Garden Street Iron & Metal
03.2011 - 02.2020

Accounting Bookkeeper

ARC Trucking
01.1986 - 01.2001

GED -

Butler Tech Vocational School

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Brenda Harris