Brenda Manning
Hilton Head
Summary
Dynamic manager with a proven track record at the Arts Center of Coastal Carolina, excelling in service excellence and collaborative team management. Spearheaded strategic initiatives that enhanced community engagement and optimized budget allocations, resulting in improved patron satisfaction. Skilled in staff training and development, fostering a culture of continuous improvement and operational efficiency.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
16
16
years of professional experience
Work History
Manager of Patron Services
Arts Center Of Coastal Carolina
02.2023 - Current
- Developed training programs to enhance staff skills and improve service delivery.
- Implemented process improvements to streamline patron service operations and reduce wait times.
- Led strategic planning initiatives to align services with community needs and organizational goals.
- Evaluated and adjusted budget allocations to optimize resource utilization and enhance service offerings.
- Monitored team performance to ensure alignment with service standards and organizational objectives.
- Coordinated special events that increased community engagement and attracted new patrons.
- Conducted regular assessments of service delivery methods and implemented corrective actions.
- Promoted a culture of teamwork and collaboration among staff to enhance service quality.
- Resolved operational issues promptly, ensuring minimal disruption to patron services.
- Established partnerships with local organizations to expand outreach and service availability.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Front Desk Manager
Coral Resorts
08.2009 - 06.2022
- Managed daily front desk operations, ensuring seamless guest experiences and satisfaction.
- Coordinated staff schedules to optimize coverage during peak hours, reducing wait times for guests.
- Resolved guest complaints promptly, enhancing overall satisfaction and loyalty.
- Implemented training programs for front desk staff, improving service quality and efficiency.
- Maintained accurate records of guest reservations, check-ins, and check-outs.
- Streamlined billing processes, ensuring prompt and accurate payments from guests.
- Facilitated communication between departments to ensure timely service and guest satisfaction.
- Monitored inventory of supplies and equipment, placing orders as necessary to maintain operations.
- Assisted in emergency response management, ensuring guest safety and compliance with protocols.
- Promoted hotel services and amenities to guests, enhancing their overall experience.
- Gathered and analyzed customer feedback to identify areas for service improvement.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Associate of Arts - Communications
University of Cincinnati
Cincinnati, OHSkills
- Service excellence
- Collaborative team management
- Prioritization and scheduling
- Analytical decision-making
- Clear and concise communication
- Staff training and development
- Workforce coordination
- Reporting proficiency
- Cultivating strong partnerships
- Operations management
- Project management
- Proficient in shift management
- Budget control
- Financial management
- Inventory management
- Recruitment and selection expertise
- Strategic partnership development
Timeline
Manager of Patron Services
Arts Center Of Coastal Carolina
02.2023 - Current
Front Desk Manager
Coral Resorts
08.2009 - 06.2022
Associate of Arts - Communications
University of Cincinnati