Brenda Perdomo
Summerville
Summary
Accomplished Practice Manager with a proven track record at Smilist Dental, enhancing operational efficiency and patient satisfaction. Expert in staff and schedule management, adept at fostering a collaborative environment and streamlining workflows. Significantly improved team performance and patient care quality, demonstrating exceptional problem-solving and interpersonal skills.
Reliable practice manager offering several years of experience working in busy, customer-driven environments.
Overview
16
16
years of professional experience
Work History
Practice Manager
Dr. Dental
03.2024 - Current
- Scheduling appointments, reviewing treatment plans with patients, creating and filing patient records, and prioritizing appointments based on factors like emergencies or routine cleanings
- Overseeing billing and payment methods, managing insurance claims, and implementing an office budget
- Ensuring the office complies with health and safety regulations, such as sterilization procedures and patient data protection
- Ordering and acquiring office supplies, navigating operational conflicts, and interacting with outside service providers
Practice Manager
Smilist Dental
01.2019 - 03.2024
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice''s unique offerings.
- Established and maintained effective communication with staff, doctors and community organizations to promote high quality patient care.
Front Desk Receptionist
Eastern Dental
07.2009 - 01.2019
- Streamlined front desk operations for increased efficiency and improved customer service.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary dental forms and documentation.
- Maintained current and accurate medical records for patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Education
Billing And Coding - Medical Claims Examination
Anthem Institute - Manhattan
New York, NYSkills
- Schedule Management
- Staff Management
- Practice Management
- Workflow Management
- Workflow Planning
- Patient scheduling
- Treatment plan review
- Insurance claims management
- Budget management
- Staff performance evaluation
- Effective communication
- Problem solving
Languages
5
Timeline
Practice Manager
Dr. Dental
03.2024 - Current
Practice Manager
Smilist Dental
01.2019 - 03.2024
Front Desk Receptionist
Eastern Dental
07.2009 - 01.2019
Billing And Coding - Medical Claims Examination
Anthem Institute - Manhattan