Brendesha Mosley
Columbia
Summary
Dynamic and dedicated Bookkeeper at Foodlion with a proven track record in training and coaching teams to enhance performance. Skilled in cash handling and problem-solving, I consistently resolved customer disputes and maintained service excellence, contributing to a positive shopping experience. Hard-working and focused on achieving team goals.
Overview
6
6
years of professional experience
Work History
Bookkeeper
Foodlion
08.2024 - 12.2024
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Resolved escalated customer disputes with special actions such as discounts.
- Educated employees on register use, merchandising, and customer service.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Deli Clerk
Kroger
11.2023 - 05.2024
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Greeted customers at counter to fulfill requests and answer questions.
Customer Service Cashier
Lowes
06.2021 - 05.2023
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Redeemed coupons to discount purchases.
Cashier
Wendys
05.2019 - 02.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Dreher High School
05-2015
Skills
- Problem-solving
- Refunds processing
- Drawer balancing
- Cashier supervision
- Refunds and exchanges
- Training and coaching
- Cash register operation
- Multi-tasking skill
- Cash handling
- Supply restocking
- Team leadership
- Hard-working
Timeline
Bookkeeper
Foodlion
08.2024 - 12.2024
Deli Clerk
Kroger
11.2023 - 05.2024
Customer Service Cashier
Lowes
06.2021 - 05.2023
Cashier
Wendys
05.2019 - 02.2021
High School Diploma -
Dreher High School
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