Brenna Shea Moore

• Customer Relationship Management: Maintained consistent communication with families through in-person interactions and phone calls; addressed concerns and created a welcoming experience to drive return visits and long-term loyalty.
• Revenue Operations: Handled point-of-sale systems, processed payments and refunds, and trained staff on upselling additional services, packages, and special event bookings.
• Team Leadership: Hired, trained, and coached team members to uphold Kids Quest service standards and increase team productivity in alignment with center goals.
• Sales Strategy Execution: Promoted center offerings, created in-house marketing displays, and ensured staff highlighted promotions to parents—helping boost daily revenue and parent conversion rates.
• Operational Excellence: Managed opening/closing procedures, supply inventory, and center staging—ensuring every shift started and ended in a customer-ready, sales-focused environment.

Notable achievements include- Steady increase of revenue growth over tenure of management, achieved parental satisfaction score of 95% month to month, reduced staff turn over and increased company loyalty, was widely recognized on national management meetings for stellar KPIs.

• Customer Service Excellence: Delivered exceptional service by greeting families, managing check-ins, and handling payments to ensure a seamless, welcoming experience.
• Client Communication: Maintained ongoing phone contact with clients to provide updates, respond to inquiries, and reinforce family trust and loyalty.
• Program Coordination: Led engaging, age-appropriate activities for children while quickly adapting to group dynamics—demonstrating leadership, creativity, and high emotional intelligence.
• Operational Oversight: Managed daily open and close responsibilities including safety checks, cleanliness, and merchandising/staging to support a polished customer environment.
• Time & Task Management: Took initiative in organizing schedules, transitions, and responsibilities, showcasing attention to detail and strong organizational skills.
• Team Collaboration & Problem Solving: Worked closely with coworkers to address real-time issues, elevating parent satisfaction and contributing to a smooth operation that encouraged repeat business.

Notable achievements include- Increasing parent retention, recognized for outstanding service often being used as a role model for new hires, leadership under pressure often being appointed as team lead when management was not present, being promoted to manager after a year of Engagement Coordinator.

• Custom Product Preparation: Ensured firewood was hand-selected and cut to meet customer preferences, emphasizing quality and satisfaction in every transaction.
• Product Presentation & Merchandising: Maintained organized and visually appealing firewood displays to attract buyers and support upsell opportunities.
• Inbound Sales Communication: Handled incoming phone calls, answered product inquiries, and promoted firewood packages to drive additional revenue.
• Customer Loadout Coordination: Personally assisted customers with loading firewood into vehicles, ensuring a smooth and positive end-to-end experience.
• Client Relationship Building: Created rapport with repeat customers through attentive service and product knowledge, leading to increased retention and referrals.
• Daily Operational Support: Contributed to staging, stock management, and general upkeep of the sales area, keeping workflows efficient and customer-ready.

Notable achievements include- Glowing customer reviews, consistently meeting and or exceeding daily sales targets, maximized efficacy and time management to improve customer wait time, and obtaining OSHA certification.