Summary
Overview
Work History
Skills
Timeline
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Brett Peer

Myrtle Beach,SC

Summary

Dynamic professional with a proven track record as a Private Dog Trainer, excelling in customer service and problem resolution. Demonstrated ability to foster loyalty through empathetic communication a leadership, contributing to significant sales growth while ensuring a safe environment. Skilled in creating positive experiences for clients and teams alike.

Overview

8
8
years of professional experience

Work History

Private Dog Trainer

DOGBEDIENCE
01.2019 - 02.2025
  • Conducted private (one-on-one) training sessions with customers, teaching obedience training and behavior modification.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for services, products, and company information.
  • Contributed to sales growth by upselling services based on individual customer requirements.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
  • Managed scheduling efficiently to accommodate multiple clients without compromising the quality of service provided.
  • Maintained a safe and clean training environment, adhering to professional standards and prioritizing the well-being of all participants.

Professional Esports Coach

San Diego Rarity
09.2018 - 06.2019
  • Fostered positive and inclusive team environment, leading to increased team cohesion and morale.
  • Facilitated group coaching sessions and provided individual coaching support.
  • Enhanced public relations, by engaging with media and participating in interviews to increase team's visibility.
  • Conducted regular performance evaluations, providing athletes with constructive feedback and setting clear goals for improvement.
  • Enhanced team performance by developing and implementing effective strategies.

Volunteer Children's Hockey Coach

Hampton Roads Whalers
02.2017 - 04.2018
  • Educated novice hockey players in gameplay and skating.
  • Maintained a safe training environment by enforcing strict adherence to safety protocols during practices.
  • Maintained facility in good condition by helping coordinate cleaning and maintenance work.

Skills

  • Customer service
  • Effective time management
  • Problem resolution
  • Computer proficiency
  • Professional telephone demeanor
  • Work ethic and integrity
  • Patience and empathy
  • Product knowledge
  • Team collaboration

Timeline

Private Dog Trainer

DOGBEDIENCE
01.2019 - 02.2025

Professional Esports Coach

San Diego Rarity
09.2018 - 06.2019

Volunteer Children's Hockey Coach

Hampton Roads Whalers
02.2017 - 04.2018

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Brett Peer