Breunnica Dawkins
Greer
Summary
Dynamic professional with a proven track record, excelling in customer service and data analysis. Leveraging strong analytical thinking and organization skills, I effectively resolved complex inquiries while enhancing customer and company satisfaction. Proficient in Microsoft Excel and CRM systems, I consistently delivered actionable insights to drive operational improvements.
Overview
9
9
years of professional experience
Work History
Benefits Customer Service Representative
Connexus
Remote
12.2022 - Current
- Managed inbound and outbound customer interactions via calls, emails, and live chats.
- Supported customers by addressing inquiries, concerns, and account-related issues.
- Recognized and documented priority issues, escalating them when necessary.
- Conducted follow-ups on intricate customer cases to confirm resolution.
- Logged customer interactions and account information accurately across various systems.
- Fostered positive relationships with customers through solution-oriented communication.
- Multitask with CRM, KIP,& CXONE systems
Data Analyst
Convoy
Remote
06.2020 - 08.2022
- Analyzed large datasets to identify trends and insights for operational improvements.
- Developed and maintained dashboards using Tableau to visualize key performance indicators.
- Collaborated with cross-functional teams to streamline data reporting processes.
- Executed data validation procedures to ensure accuracy and consistency in reporting.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
Customer Experience Representative
Dollar General Inc
South Carolina
04.2017 - 01.2020
- Resolved customer inquiries effectively, enhancing overall satisfaction and loyalty.
- Assisted in training new representatives on policies and procedures to ensure compliance.
- Processed transactions accurately, maintaining cash register integrity and efficiency.
- Collaborated with team members to streamline communication and improve service delivery.
- Identified trends in customer feedback, recommending improvements to management for enhanced experiences.
Education
Accounting And Finance
Post University
Waterbury, CT07.2026
Skills
- Organization
- Call center experience
- Typing speed
- Multitasking Abilities
- Microsoft Excel proficiency
- Analytical thinking
- CMR
- CXONE
Timeline
Benefits Customer Service Representative
Connexus
12.2022 - Current
Data Analyst
Convoy
06.2020 - 08.2022
Customer Experience Representative
Dollar General Inc
04.2017 - 01.2020
Accounting And Finance
Post University