Brian Bates
Charleston
Summary
Efficiency driven Coordinator with a drive to provide customers with terrific experiences. An energetic and positive individual willing to take on any task.
Professional coordinator experience wh is knowledgeable about budgeting, inventory controls and compliance standards. Hardworking and quick learning professional with excellent administrative and business management abilities. Smoothly coordinates daily tasks to achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
General Store Manager
Hyman's Seafood Restaurant General Store
05.2023 - Current
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Supervised and effectively trained employees to decrease process lags and boost productivity.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Salon Coordinator
Oasis Hair Studio
04.2018 - 05.2023
- Managed salon's master calendar to organize customer appointments, employee schedules and special events.
- Handled all payments and refunds, making sure that charges and correct tax were applied.
- Greeted patrons upon arrival at salon, offering prompt, courteous service.
- Upsold salon products and services to customers through effective communication and successful marketing methods.
- Scheduled appointments by phone, email and in person and recommended additional services.
- Maintained client waiting area, ensuring that it was kept clean at all times.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Maintained general appointment calendar and set shift schedules.
- Managed Quickbooks accounting processes, cash flow, business transactions & banking,
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Handled employee scheduling and coverage needs during business hours.
- Promoted business through marketing initiatives and use of social media.
- Payroll Manager in charge of processing through Gusto.
Store Manager
Kitchen Collection
11.1997 - 06.2018
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- In charge of hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled all payroll and daily accounting for the business.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Bachelor of Arts - Psychology
Auburn University
Auburn, AL05.2004
Skills
- Day-to-day Salon Operations
- Revenue Generation
- Customer Service
- Telephone Etiquette
- Problem-Solving Skills
- Employee Engagement
- Salon Retail Sales
- Inventory Control Processes
- Coordination Skills
- Personnel Management
- Vendor Relations
- Time Management
Timeline
General Store Manager
Hyman's Seafood Restaurant General Store
05.2023 - Current
Salon Coordinator
Oasis Hair Studio
04.2018 - 05.2023
Store Manager
Kitchen Collection
11.1997 - 06.2018
Bachelor of Arts - Psychology
Auburn University
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