Brian Burdette
Summerville,SC
Summary
Hardworking Master Automotive Technician successful at correcting mechanical problems, completing routine maintenance and improving vehicle operations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Master Automotive Technician
Hendrick Automotive Group
01.2010 - Current
- Improved customer satisfaction by accurately diagnosing and repairing complex automotive issues.
- Enhanced shop efficiency by maintaining a clean and organized work environment, enabling faster repairs.
- Reduced vehicle downtime for clients by performing timely preventive maintenance services.
- Assisted in boosting overall shop revenue with upselling additional necessary repair services to customers.
- Mentored junior technicians, sharing expertise to improve their diagnostic and repair skills.
- Increased repeat business through building strong relationships with customers based on trust and quality of service.
- Collaborated with other technicians for efficient problem-solving in challenging repair situations.
- Maintained up-to-date knowledge on industry advancements through continuous professional development courses and certifications.
- Contributed to a safe working environment by adhering to safety protocols and conducting regular equipment checks.
- Ensured accurate documentation of all repair tasks, aiding seamless communication between team members and customers.
- Provided exceptional customer service, explaining complex technical information in easy-to-understand terms for clients.
- Consistently met or exceeded productivity goals by effectively managing time and resources during repairs.
- Handled warranty claims professionally, ensuring the appropriate documentation was submitted for timely processing.
- Supported service advisors in troubleshooting difficult customer concerns regarding vehicle performance issues or irregularities.
- Maximized tool efficiency by performing routine maintenance, prolonging the life of essential equipment and reducing operational costs.
- Assisted management with developing training programs for new hires, elevating overall staff competency levels within the shop.
- Kept abreast of emerging automotive technologies, incorporating new diagnostic tools and repair techniques to stay competitive in the industry.
Education
Certificate - Automotive Technology
Trident Technical College
Charleston, SCHigh School Diploma -
Stratford High School
Goose Creek, SC01.2010
Skills
- Ordering Supplies
- Steering Systems
- Suspension Systems
- Scheduled Services
- Replacing Parts
- Brake Systems
- Rebuilding Engines
- Operating Air Compressors
- Inspecting Vehicles
- Fuel Systems
- Electrical Systems
- Vehicle Inspections
- Engine Repair
- Traction Control Systems
- Driveability Diagnosis
- Ignition Systems
- Exhaust Systems
- Heating Systems
- Charging Systems
- Advanced Troubleshooting
- OBD-II Diagnostics
- Body Electrical Systems
- All-Wheel Drive
- TPMS Systems
- Electronic Fuel Injection
- Automatic Transmissions
- Computerized Systems
- Powertrain Systems
- Preventative Maintenance
- Lubrication Systems
- Automotive Electronics
Certification
Master ASE certified technician
Timeline
Master Automotive Technician
Hendrick Automotive Group
01.2010 - Current
Certificate - Automotive Technology
Trident Technical College
High School Diploma -
Stratford High School
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