Brian Harp
Aiken
Summary
Accomplished professional with a proven track record of enhancing customer satisfaction and streamlining operations across roles at the United States Postal Service and Lowe's. Excelled in package handling and fostering team collaboration, significantly improving efficiency and accountability. Skilled in route management and problem-solving, adept at driving operational excellence while maintaining high service standards.
Professional postal worker with solid track record in mail delivery and route management. Known for reliability, strong organizational skills, and maintaining positive interactions with customers and team members. Adaptable to changing schedules and committed to achieving timely delivery goals.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
City Letter Carrier
United States Postal Service
08.2018 - Current
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
- Picked up outgoing mail from letter boxes and in person from customers.
- Planned and cased mail in sequence of delivery for designated route.
- Adhered to all postal regulations and guidelines when handling sensitive materials such as restricted mail items or hazardous substances.
- Ensured timely delivery of packages and parcels by adhering to established routes and schedules.
- Trained new employees on proper procedures for sorting, organizing, and delivering mail within designated areas effectively.
- Reported any irregularities or issues encountered on assigned routes to supervisors promptly for resolution.
- Contributed to team morale by fostering positive relationships with coworkers through effective communication and collaboration efforts.
- Utilized mail processing machines in weighing, stamping and processing mail items.
Department Manager
Lowe's
04.2014 - 12.2017
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Initiated sustainability program, reducing waste and promoting environmentally friendly practices within department.
Unit Manager
Waffle House
05.2012 - 04.2014
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Private First Class
United States Army
09.2010 - 04.2011
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Utilized critical thinking skills to solve complex problems while working under pressure in dynamic environments.
Education
Associate of Science - Computer Programming
Aiken Technical College
Aiken, SCHigh School Diploma -
South Aiken High School
Aiken, SC06-1999
Skills
- Package handling
- Safe driving
- Efficient delivery
- Handheld device operation
- Punctuality
- Sorting accuracy
- Accountability
- Route management
- Problem-solving aptitude
- Documentation & recordkeeping
- Schedule management
- Time management
Certification
Experienced Forklift Operator
Experienced at proficiently and safely loading trucks for delivery
Timeline
City Letter Carrier
United States Postal Service
08.2018 - Current
Department Manager
Lowe's
04.2014 - 12.2017
Unit Manager
Waffle House
05.2012 - 04.2014
Private First Class
United States Army
09.2010 - 04.2011
Associate of Science - Computer Programming
Aiken Technical College
High School Diploma -
South Aiken High School
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