Brian Harrison
Myrtle Beach
Summary
Dynamic banking professional with 15 years experience, excelling in customer service and operational management. Proven track record in boosting sales through effective training and enhancing operational efficiency. Skilled in problem-solving and audit preparation, fostering a collaborative environment that drives team success and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Store Supervisor
TD Bank
05.2023 - Current
- Maintained high standards of store appearance by enforcing TD guidelines, organizing the office, and scheduling routine operational tasks.
- Supervised daily store activities to ensure smooth operations and proper staffing levels.
- Educated and trained staff with knowledge about products, customer service and store policies.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
- Pursued new retail and commercial account growth to enhance bank's market position.
- Boosted sales of bank products and services by training tellers in effective cross-selling techniques.
- Facilitated smooth transitions during periods of change by effectively communicating new processes and expectations to team members.
- Enhanced branch security by implementing strict cash handling procedures and monitoring staff adherence to guidelines.
Teller Manager
TD Bank
08.2022 - 05.2023
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
- Pursued new retail and commercial account growth to enhance bank's market position.
- Boosted sales of bank products and services by training tellers in effective cross-selling techniques.
- Reduced operational costs by identifying areas for improvement in workflow efficiency and resource allocation.
- Facilitated smooth transitions during periods of change by effectively communicating new processes and expectations to team members.
- Enhanced branch security by implementing strict cash handling procedures and monitoring staff adherence to guidelines.
Financial Service Associate
TD Bank
10.2021 - 08.2022
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
Teller Manager
TD Bank
02.2020 - 10.2021
- Maintained high standards of store appearance by enforcing TD guidelines, organizing the office, and scheduling routine operational tasks.
- Supervised daily store activities to ensure smooth operations and proper staffing levels.
- Educated and trained staff with knowledge about products, customer service and store policies.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
- Pursued new retail and commercial account growth to enhance bank's market position.
- Boosted sales of bank products and services by training tellers in effective cross-selling techniques.
- Facilitated smooth transitions during periods of change by effectively communicating new processes and expectations to team members.
- Enhanced branch security by implementing strict cash handling procedures and monitoring staff adherence to guidelines.
Financial Service Representative
Poca Valley Bank
12.2018 - 11.2019
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
Customer Service Representative
Poca Valley Bank
10.2017 - 12.2018
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Teller
Wesbanco Bank
08.2009 - 09.2017
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Education
High School Diploma -
Sissonville High School
Sissonville, WV05-2006
Skills
- Customer service
- Staff supervision
- Multitasking and organization
- Audit preparation
- Operational efficiency
- Banking operations
- Problem-solving
Timeline
Store Supervisor
TD Bank
05.2023 - Current
Teller Manager
TD Bank
08.2022 - 05.2023
Financial Service Associate
TD Bank
10.2021 - 08.2022
Teller Manager
TD Bank
02.2020 - 10.2021
Financial Service Representative
Poca Valley Bank
12.2018 - 11.2019
Customer Service Representative
Poca Valley Bank
10.2017 - 12.2018
Teller
Wesbanco Bank
08.2009 - 09.2017
High School Diploma -
Sissonville High School
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