Open To Work
Brian Messerschmidt
Cayce
Summary
Results-driven Warranty Technician with strong issue diagnosis and effective communication skills. Proven ability to streamline workflows, enhance customer satisfaction, and train new technicians for improved service delivery.
Overview
13
13
years of professional experience
Work History
Warranty Technician
Stanley Martin Homes
Columbia
05.2020 - 01.2026
- Inspected warranty claims for compliance with company standards.
- Diagnosed issues in residential construction materials and systems.
- Coordinated with subcontractors to resolve warranty-related concerns.
- Documented findings and recommendations for customer service follow-up.
- Communicated effectively with homeowners regarding warranty processes.
- Managed inventory of replacement parts for efficient repairs.
- Trained new technicians on warranty procedures and best practices.
- Streamlined workflows to enhance response times in warranty service requests.
- Investigated customer complaints regarding product performance or quality issues.
- Documented repair activities in a timely manner for accurate record keeping.
- Ensured all repairs were completed within the specified time frame while adhering to safety regulations.
- Kept up-to-date with emerging technologies related to warranties and repairs.
Warranty Technician
Essex Homes
Columbia
12.2017 - 06.2020
- Inspected warranty claims for compliance with company standards.
- Diagnosed issues in residential construction materials and systems.
- Coordinated with subcontractors to resolve warranty-related concerns.
- Documented findings and recommendations for customer service follow-up.
- Communicated effectively with homeowners regarding warranty processes.
- Managed inventory of replacement parts for efficient repairs.
- Trained new technicians on warranty procedures and best practices.
- Streamlined workflows to enhance response times in warranty service requests.
- Investigated customer complaints regarding product performance or quality issues.
- Documented repair activities in a timely manner for accurate record keeping.
- Ensured all repairs were completed within the specified time frame while adhering to safety regulations.
- Kept up-to-date with emerging technologies related to warranties and repairs.
- Attended training sessions periodically in order to stay updated on new products released by the company.
- Adhered strictly to company policies concerning warranty coverage, pricing, returns.
- Provided technical support to customers via phone, email, or other communication methods.
- Followed up with customers after repairs were made to ensure their satisfaction.
- Analyzed complex problems and formulated solutions according to established guidelines.
- Contacted manufacturers and vendors for warranty repairs and replacements.
- Utilized technical documentation including schematics and diagrams to identify problems.
- Provided feedback on potential improvements needed in processes related to warranties and repairs.
- Educated customers on how best to use their products so that they can enjoy maximum benefit from them.
- Repaired faulty components by replacing them with new ones or reconditioning them when possible.
- Reviewed warranty claims for accuracy prior to processing them into the system.
- Troubleshooted and repaired malfunctioning equipment, ensuring customer satisfaction.
- Inspected returned products and determined the causes of failure or damage.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Completed scheduled appointments on time to drive quality service.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
Warranty Technician
DR Horton Homes
Columbia
03.2015 - 12.2017
- Inspected warranty claims for compliance with company standards.
- Diagnosed issues in residential construction materials and systems.
- Coordinated with subcontractors to resolve warranty-related concerns.
- Documented findings and recommendations for customer service follow-up.
- Communicated effectively with homeowners regarding warranty processes.
- Managed inventory of replacement parts for efficient repairs.
- Trained new technicians on warranty procedures and best practices.
- Streamlined workflows to enhance response times in warranty service requests.
- Investigated customer complaints regarding product performance or quality issues.
- Documented repair activities in a timely manner for accurate record keeping.
- Ensured all repairs were completed within the specified time frame while adhering to safety regulations.
- Kept up-to-date with emerging technologies related to warranties and repairs.
- Attended training sessions periodically in order to stay updated on new products released by the company.
- Adhered strictly to company policies concerning warranty coverage, pricing, returns.
- Provided technical support to customers via phone, email, or other communication methods.
- Followed up with customers after repairs were made to ensure their satisfaction.
- Analyzed complex problems and formulated solutions according to established guidelines.
- Performed preventive maintenance and calibration of warranty parts to prevent future malfunctions.
- Contacted manufacturers and vendors for warranty repairs and replacements.
- Utilized technical documentation including schematics and diagrams to identify problems.
- Provided feedback on potential improvements needed in processes related to warranties and repairs.
- Educated customers on how best to use their products so that they can enjoy maximum benefit from them.
- Repaired faulty components by replacing them with new ones or reconditioning them when possible.
- Reviewed warranty claims for accuracy prior to processing them into the system.
- Troubleshooted and repaired malfunctioning equipment, ensuring customer satisfaction.
- Inspected returned products and determined the causes of failure or damage.
- Maintained an organized inventory of spare parts, supplies, and tools used for repairs.
- Conducted tests on defective components using specialized tools such as multimeters and oscilloscopes.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Completed scheduled appointments on time to drive quality service.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
Warranty Technician
Crown Communities
Conyers
12.2012 - 03.2015
- Inspected warranty claims for compliance with company standards.
- Diagnosed issues in residential construction materials and systems.
- Coordinated with subcontractors to resolve warranty-related concerns.
- Documented findings and recommendations for customer service follow-up.
- Communicated effectively with homeowners regarding warranty processes.
- Managed inventory of replacement parts for efficient repairs.
- Trained new technicians on warranty procedures and best practices.
- Streamlined workflows to enhance response times in warranty service requests.
- Investigated customer complaints regarding product performance or quality issues.
- Documented repair activities in a timely manner for accurate record keeping.
- Ensured all repairs were completed within the specified time frame while adhering to safety regulations.
- Kept up-to-date with emerging technologies related to warranties and repairs.
- Attended training sessions periodically in order to stay updated on new products released by the company.
- Adhered strictly to company policies concerning warranty coverage, pricing, returns.
- Provided technical support to customers via phone, email, or other communication methods.
- Followed up with customers after repairs were made to ensure their satisfaction.
- Analyzed complex problems and formulated solutions according to established guidelines.
- Performed preventive maintenance and calibration of warranty parts to prevent future malfunctions.
- Contacted manufacturers and vendors for warranty repairs and replacements.
- Utilized technical documentation including schematics and diagrams to identify problems.
- Provided feedback on potential improvements needed in processes related to warranties and repairs.
- Educated customers on how best to use their products so that they can enjoy maximum benefit from them.
- Repaired faulty components by replacing them with new ones or reconditioning them when possible.
- Reviewed warranty claims for accuracy prior to processing them into the system.
- Troubleshooted and repaired malfunctioning equipment, ensuring customer satisfaction.
- Inspected returned products and determined the causes of failure or damage.
- Maintained an organized inventory of spare parts, supplies, and tools used for repairs.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Completed scheduled appointments on time to drive quality service.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
- Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
- Communicated with distributors to acquire necessary equipment for projects.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
- Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
Education
Bachelor of Arts - Political Science And Government
University of South Carolina
Columbia, South Carolina, SC05-1986
Skills
- Warranty inspection
- Issue diagnosis
- Parts management
- Compliance auditing
- Technical documentation
- Customer relationship management
Languages
Spanish
Limited
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$50000/yr - $200000/yrTimeline
Warranty Technician
Stanley Martin Homes
05.2020 - 01.2026
Warranty Technician
Essex Homes
12.2017 - 06.2020
Warranty Technician
DR Horton Homes
03.2015 - 12.2017
Warranty Technician
Crown Communities
12.2012 - 03.2015
Bachelor of Arts - Political Science And Government
University of South Carolina