Brian Shea
Spartanburg
Summary
Dynamic and self-motivated Senior Computer Field Engineer with extensive experience at DecisionOne. Proven track record in delivering high-quality services, enhancing customer satisfaction, and reducing downtime through proactive maintenance. Strong problem-solving abilities and a friendly, positive attitude foster effective teamwork and collaboration in fast-paced environments.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Retired
Retired From Working
08.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Senior Computer Field Engineer
DecisionOne
01.2022 - 07.2024
- Monitored construction methods and installations, inspection and testing processes.
- Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
- Conducted thorough site assessments to identify potential hazards, ensuring a safe working environment for all personnel involved in field operations.
- Established rapport with clients by maintaining open lines of communication and addressing concerns promptly and professionally.
- Reduced downtime with proactive maintenance and regular equipment inspections.
- Troubleshot system malfunctions using state-of-the-art diagnostic tools, quickly resolving issues to minimize disruptions in service.
Senior Service Field Engineer
Worldwide Technical Service
09.2014 - 02.2021
- Monitored construction methods and installations, inspection and testing processes.
- Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
- Conducted thorough site assessments to identify potential hazards, ensuring a safe working environment for all personnel involved in field operations.
- Established rapport with clients by maintaining open lines of communication and addressing concerns promptly and professionally.
- Managed multiple projects simultaneously, demonstrating strong organizational skills and adaptability under pressure.
- Reduced downtime with proactive maintenance and regular equipment inspections.
Computer Field Service Teck
Qulaxserv Corporation
08.1988 - 08.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Computer Repair Technician
Datapoint Corp.
06.1984 - 04.1987
- Disassembled computers to perform diagnostics and check for repair needs.
- Enhanced customer satisfaction by providing timely and efficient computer repair services.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Assisted customers with the setup of new devices and provided guidance on proper usage and maintenance techniques.
- Regularly communicated with clients to provide status updates on ongoing repairs, maintaining transparency and building trust in our services.
- Built long-term relationships with clients by offering exceptional customer service and follow-up assistance when needed.
- Stayed up-to-date with industry trends and advancements in technology to provide relevant advice to customers on potential upgrades or improvements they could make to their systems.
- Improved system performance for users by performing regular maintenance tasks, such as cleaning, updates, and upgrades.
Education
Associate of Applied Science - Commercial Electronics
Amarillo College
Amarillo, TX05-1984
High School Diploma -
North Syracuse Central High School
North Syracuse, NY06-1979
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Certification
- Dell System Training and certification from Aug. !984 to 2024
- Multiple Systems training and certifications
Timeline
Retired
Retired From Working
08.2024 - Current
Senior Computer Field Engineer
DecisionOne
01.2022 - 07.2024
Senior Service Field Engineer
Worldwide Technical Service
09.2014 - 02.2021
Computer Field Service Teck
Qulaxserv Corporation
08.1988 - 08.2012
Computer Repair Technician
Datapoint Corp.
06.1984 - 04.1987
Associate of Applied Science - Commercial Electronics
Amarillo College
High School Diploma -
North Syracuse Central High School
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