BRIANA DOTSON
Greenville
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Service Representative
LifeMD
01.2024 - Current
- Educated patients on available resources, insurance coverage, and payment options to assist them in making informed decisions about their care.
- Resolved billing discrepancies efficiently, leading to increased accuracy in financial reporting for the practice.
- Coordinated patient appointments and scheduling to promote optimal clinician productivity and patient satisfaction.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Resolved customer complaints using established follow-up procedures.
Income Coordinator
Global Lending
01.2021 - 06.2023
- Communicate with dealerships when additional documentation is required, providing an explanation of information needed to complete the income review
- Provided guidance to Dealer Funding Specialists and dealerships regarding income qualification issues.
- Reviewed funding packages for compliance with company, state, and federal guidelines.
- Ensured consistent turnaround times to align with volume goals.
- Assist with verifying customer information in aspects of income or employment as the business needs.
Medical Receptionist
Jervey Eye Group
08.2018 - 08.2021
- Greeted and welcomed guests to provide a positive first impression of the organization.
- Scheduled appointments and maintained appointment calendar efficiently.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Quickbooks Accounting Customer Care Agent
Concentrix Corporation
09.2015 - 06.2018
- Provides main support and resolve problems to customers
- Explain protocols efficiently and maintain high TPNS score on month to date for customer experience
- Resolved customer complaints and concerns within the product, help customers with accounting with profit and loss, balance sheets and process payments
- Supported and filled out claims for QuickBooks software, and build one on one relationships with customers
Education
Associates - Respiratory Therapy
Spartanburg Community College
Spartanburg, SCSkills
- Medical terminology
- Proficient in software
- Pre-hospital care
- Customer service
- Problem-solving
- Collaboration and teamwork
- Time management
- Critical thinking
- Organization and time management
- Adaptable and flexible
- Basic life support for health care providers (BLS)
- CPR certified
- Epic systems
Certification
- CNA
- Phlebotomy Training
Timeline
Medical Service Representative
LifeMD
01.2024 - Current
Income Coordinator
Global Lending
01.2021 - 06.2023
Medical Receptionist
Jervey Eye Group
08.2018 - 08.2021
Quickbooks Accounting Customer Care Agent
Concentrix Corporation
09.2015 - 06.2018
Associates - Respiratory Therapy
Spartanburg Community College
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