Briana Key

Oversaw patient interactions as the primary liaison for referring physicians, insurance companies, and healthcare providers. Directed high-volume inbound call management related to clinical needs and referrals, collaborating with physicians and clinical staff to enhance continuity of care. Streamlined medical records requests and triaged inbound fax documentation, upholding strict HIPAA compliance in a dynamic clinical setting. Contributed to the strategic establishment of a new patient recall department while preparing for role transition.

Assisted with administrative tasks by managing marketing materials and filing insurance claims for clients. Organized events and support groups while facilitating patient intake processes. Supported recruitment documentation and coordinated scheduling for healthcare providers.

Achieved enhanced accountability among members by leading chapter initiatives aligned with Alpha Delta Pi values. Drove member development efforts as chair of the executive board, fostering growth and engagement. Improved recruitment strategies through active participation in management committee. Strengthened chapter governance by preparing and submitting compliance documentation to executive vice president. Contributed to formal hearing board to uphold chapter standards and ideals. Promoted diversity, equity, and inclusion initiatives, enhancing chapter culture. Conducted thorough reviews of standards code, ensuring clarity and compliance among members. Streamlined signature collection process on Alpha ceremony day and managed excuse approvals effectively. Set proactive behavioral standards for social functions, contributing to a respectful chapter environment.

Directed chapter operations by assuming presidential responsibilities during absences. Led executive committee and board initiatives as an engaged member. Oversaw formal hearing processes and communicated outcomes to the chapter. Fostered relationships between the chapter and the international organization. Collaborated with alumnae advisors on chapter matters and communicated upcoming activities. Cultivated regular communication between officers and advisors. Administered advisor forms and signatures to ensure compliance. Updated chapter president and collegiate province director on advisor interactions. Organized and preserved chapter files and correspondence for future reference. Managed chapter calendars to ensure timely updates and accessibility. Supervised tracking of chapter awards requirements and operational compliance. Maintained and enforced chapter bylaws to support effective governance.