Briana Scott

• Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
• Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Maintained strict confidentiality of sensitive financial data, upholding company policies and ethical standards.
• Played an integral role in annual budgeting processes by providing accurate financial data and projections, contributing to informed decision-making and resource allocation.
• Increased report clarity by simplifying complex financial data into easily digestible visual representations such as charts and graphs.
• Enhanced team productivity through effective delegation of tasks and clear communication of expectations.

• Greeted prospects, discussed income guidelines, conducted tours, calculated anticipated income and followed up with prospects.
• Indexed, scanned (personal and prepaid checks), remotely deposited and approved payments received through ChekScan.
• Managed quality programs to reduce overdue compliance activities.
• Arranged inspections with Public Housing Authority

-Screened, interviewed (LIHTC guidelines), Assisted applicants with Applications, Income and asset calculations, requested background reports, reviewed credit reports, (Initial Certification) verified income eligibility and made sure property's Annual Recertification's and Lease renewals were current and in compliance.

• Requested rental increases with Public Housing Authority as needed.
• Processed evictions, writ of ejectment and attended court when needed.
• Provided notices and forms to comply with all community guidelines.
• Assisted with preparation and administration of the community operating budget and operating expenses through Budget Control system.

*TITLES EARNED: ASSISTANT PROPERTY MANAGER*

• Made sure RFTA packets and other confidential paperwork is sent in a timely
• delivering consistent, high-quality manner.
• Developed and Implemented promotional ideas
• Contacted other local agencies to assist current residents with Rental Assistance.
• Marketing Surveys completed monthly
• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services
• Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.

• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Coordinated shipping requests for expedited delivery and documented
  accurately to achieve correct billing.
• Planned and supervised shipments from production to end-user and scheduled
  daily and weekly routes.
• Handled high-volume paperwork and collaborated with administrators to
  resolve invoicing and shipping problems.
• Updated vehicle logs, cargo records and billing statements with accuracy and
  efficiency.
• Maintained customer satisfaction with forward-thinking strategies focused on
  addressing customer needs and resolving concerns.