BRIANNA HENDRIX

I take calls and help college students enroll into school, as a customer service advisor. I resolve issues in one call. And communicate in a timely and professional manner. I document information in a web based ticketing system. I search and navigate the knowledge base to find the appropriate solutions to client issues. I escalate unique issues or inaccurate information in the knowledge base to their supervisor. I follow a specified call flow to be efficient and effective. And lastly I project a positive image of the company to promote its goals and objectives.

• Navigate through serval systems to assist and evaluate customers account and service history
• Aid and assist customers with troubleshooting
• Provide excellent and prompt customer service to customers
• Ask probing questions to ensure first contact resolution.

• Work in a fast-paced work environment and deliver orders in a timely manner
• Engage with customers in a friendly manner
• Answering queries about food or drinks and providing solutions to customer problems.

• Organized and displayed merchandise to company standards
• Assisted customers in finding merchandise and making buying decisions
• Restocked merchandise to ensure the department and merchandise displays were organized.

• Data entry as needed
• Inspect returned merchandise, checking for quality and condition of product to determine return category
• Distribute returned items to their proper location considering all factors including the value of the product, its condition and type of return.